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About the Role
ICON Prime is seeking a Senior Manager, Operations to serve as the operational backbone of the Prime business unit, managing the physical work environment, owning all site operations needs, executing end-to-end procurement, and driving rigorous cost control. This role is crucial as ICON Prime and its R&D programs are scaling rapidly, requiring dedicated operational expertise to support growth.
Responsibilities
- Develop and maintain procedures and SOPs for procurement, facilities support, security compliance, and cost management.
- Support new hire onboarding logistics, including equipment provisioning and workspace setup.
- Drive continuous operational improvement by identifying gaps, proposing solutions, and implementing changes.
- Provide operational analysis, administrative support, and execute strategic initiatives for leadership.
- Serve as the primary contact for all facility and office matters, liaising with IT and Facilities teams.
- Organize, plan, and manage facility tours, customer visits, and offsite events.
- Coordinate logistics, budget tracking, and execution for office buildouts and reconfigurations.
- Own and track the operational budget, develop annual overhead budgets, monitor actuals, and provide variance explanations.
- Identify and execute cost reduction opportunities through vendor renegotiation, demand management, process standardization, and spend consolidation.
- Develop and maintain cost dashboards and reporting tools for operational expenditure visibility.
- Apply analytical rigor to spending decisions, model cost scenarios, and present recommendations.
- Own end-to-end procurement for all R&D needs, including supplies, equipment, software, and services.
- Partner with R&D teams to anticipate purchasing requirements and align procurement timelines.
- Build and manage a preferred vendor network for critical R&D categories, negotiating contracts and pricing.
- Ensure R&D procurement activity complies with ICON policies and regulatory requirements.
- Improve R&D procurement workflows to reduce cycle time and maintain cost discipline.
- Manage all overhead purchasing for ICON Prime, including equipment and vendor relationships.
- Coordinate with the broader ICON procurement organization to leverage enterprise contracts.
- Evaluate and onboard vendors according to ICON’s standards, maintaining accurate records and documentation.
Requirements
- 7+ years of progressive operations experience, with direct ownership of procurement, facilities management, and cost control functions.
- 5+ years of experience managing office or administrative operations, including executive support, vendor coordination, facilities oversight, and onboarding logistics.
- Demonstrated experience managing procurement across both technical/R&D categories and general overhead spend.
- Track record of managing and improving operational budgets, including monthly close processes, variance reporting, and cost reduction initiatives.
- Experience operating within or alongside a Finance organization, with ability to work fluently in budget models and financial reporting formats.
- Strong vendor negotiation skills with verifiable examples of improved contract terms or cost outcomes.
Skills
- Procurement
- Facilities Management
- Cost Control
- Operations Management
- Vendor Negotiation
- Budget Management
- Financial Reporting
- Process Improvement
- Executive Support
- Logistics Coordination
- Coupa
- NetSuite
- BAAN
- SAP Ariba
Location
- Austin, TX
Work Type
- Full-time
- On-site
Experience Level
- Senior
Education Level
- Bachelor's degree in Business, Operations Management, Supply Chain, Finance, or related field or equivalent demonstrated experience.
About the Company
- ICON Prime is a rapidly scaling business unit within ICON, focused on R&D programs.
- ICON is committed to fostering an innovative, inclusive, diverse, and discrimination-free work environment.
- ICON is a federal government contractor maintaining an affirmative action program.
Equal Opportunity
- ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment.
- Employment with ICON is based on merit, competence, and qualifications.
- It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws.
- Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
- As a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).