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About the Role
Harlem Children’s Zone (HCZ) seeks an enthusiastic, dedicated, and mission-aligned Server for the Food Services Department. The Server will join our Promise Academy Kitchen team, transforming how the community engages with food through hands-on nutrition education and sustainable practices. This role is crucial to HCZ’s larger mission of breaking the cycle of intergenerational poverty by improving nutrition, which enhances learning and overall well-being.
Responsibilities
- Responsible for plating meals according to proper portion sizes.
- Responsible for the set-up, breakdown, and re-set of serving lines and after-meal service.
- Assist with stocking all side stations and designated areas with proper supplies and items prior to the start of each meal service.
- Maintain sanitary conditions; implement and practice a “Clean as you Go” policy to keep areas clean and safe.
- Practice safe, sanitary food handling and service.
- Maintain and replenish salad bars during meal periods.
- Maintain and replenish milk chest as needed.
- Responsible for knowing the daily menu, salad bar, and potential allergens.
- Keep students informed of the scheduled menu and new items while looking for ways to increase breakfast and lunch participation.
- Get student customer feedback (food quality, likes, and dislikes) during non-service time.
- Completion of additional tasks requested by a management team.
- Ability to stand for long periods of time, bend, kneel, and reach to store/retrieve supplies.
- Ability to lift, carry, and push supplies and boxes up to 50 pounds.
- Occasional environment exposures to cold, heat, and water.
Requirements
- High School Diploma
- Valid DOH NYC Food Protection Certificate
- Good interpersonal and communication skills
- Ability to work in a team environment and demonstrate excellent customer service
- Minimum of two years experience in the food service/customer service
- Must be able to understand verbal and written instructions
- Basic culinary knowledge of product identification, terminology, and production
- Must be able to work well in stressful, high-pressure situations, including handling guest complaints and disputes and resolving them to satisfactory results.
- Effective listening to, understanding, and clarifying concerns and issues raised by team members and guests must be effective.
- The individual is responsible for achieving on-site certifications provided by the employer.
Skills
- Interpersonal skills
- Communication skills
- Teamwork
- Customer service
- Understanding verbal and written instructions
- Basic culinary knowledge
- Working in stressful, high-pressure situations
- Handling guest complaints and disputes
- Resolving guest complaints and disputes
- Effective listening
- Clarifying concerns and issues
Location
- New York
Work Type
- Part-Time
- Onsite
Experience Level
- Minimum of two years experience in the food service/customer service
Education Level
- High School Diploma
- Valid DOH NYC Food Protection Certificate
Salary/Compensations
- $20-$21 per hour
Benefits
- Career Advancement
- Paid sick leave
- Employee referral bonus
- Physical wellness discounts
- Commuter benefits
- Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)
About the Company
- Harlem Children’s Zone (HCZ) is a world-renowned education and poverty-fighting organization based in New York.
- HCZ's mission is to break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.
- Promise Academy Kitchen team works to transform how the community engages with food—by improving our nutrition environment and thinking more sustainably about what we eat through hands-on nutrition education in the garden and the kitchen, in the classroom, and in the boardroom.
- The better we eat, the better we learn, and the better we live.
Equal Opportunity
- Harlem Children's Zone is an Equal Opportunity Employer.
- Harlem Children’s Zone and Promise Academy Charter Schools do not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States.