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About the Role

The Behavioral Health Specialist will provide community-based support for clients with high-risk and high needs, requiring a support team to meet them wherever they are in NYC. This role is integral to the Clinical Services Department, aiming to improve behavioral health, promote recovery, and provide high-quality care to clients in the community.

Responsibilities

Screen and assess clients for co-occurring substance use and MH disorders using appropriate tools and interdisciplinary team consultations.
Provide individualized intervention for problematic behaviors using techniques such as CBT therapy, crisis intervention, and de-escalation.
Engage persistently with clients to assess improvements and ongoing needs.
Assist in developing and implementing treatment plans for behavioral issues.
Advocate and liaise for clients within the criminal legal and/or shelter system.
Communicate with clients, caregivers, teachers, and families, educating them on treatment plans and conditions.
Assist clients in securing medical care, entitlements, and community support for integrated health, safety, wellbeing, and recovery.
Provide or connect clients with employment counseling, vocational rehabilitation, housing assistance, and life skills training.
Complete assessments and maintain accurate progress notes in a timely manner.
Collaborate with external stakeholders like hospitals, shelters, and primary care coordinators.
Provide services in a strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
Communicate respectfully with diverse staff to promote collaboration.
Communicate respectfully with diverse clients, acknowledging lived experiences.
Answer questions about services and direct clients to resources through appropriate referrals.
Ensure clients are attended to and supported in a timely manner using evidence-based tools.
Work intensively with clients using goal-based interventions to create behavioral changes.
Support client self-efficacy by reinforcing their power to make desired changes.
Guide clients through the treatment plan and behavior change process, acknowledging positive changes.
Communicate effectively with the mobile team to understand and support client needs and goals.

Requirements

Bachelor's Degree required and minimum of two years’ experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement.
Alternate Requirement: Candidates without a Bachelor’s Degree must have 5 years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement plus a CASAC.
Candidates without a CASAC must have 6 years of experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement plus a CASAC-T.
Experience in a multidisciplinary setting and field-based clinical work.
Knowledge or established relationships with Queens based community organizations and social services.
Strong commitment to social justice and CJA’s mission and core values.
Ability to support the development and implementation of standard operating procedures.
Internal applicants must be 1 year in their current roles and in current good standing (no disciplinary action within the last 90 days) to apply.

Skills

Organization and Critical Thinking Skills
Highly organized with the ability to prioritize and balance multiple tasks.
Ability to work effectively in a deadline-driven environment.
Ability to work independently and carry-out directives with minimal supervision.
Solution-driven attitude and willingness to take a hands-on approach to resolving challenges.
Uses critical thinking, common sense, and creativity to find solutions.
Attentive to details with the ability to quickly identify discrepancies.
Communication and Interpersonal Skills
Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism.
Confident and approachable demeanor.
Clear and concise written communications.
Adaptable to changing situations, with a positive outlook.
Technical Skills
Proficient in MS Office suite.
Ability to quickly adapt to a customized case management system created in Microsoft Dynamics.
Fluency in Spanish a plus

Location

QUEENS, NY
travel required throughout the five boroughs

Work Type

community-based
field-based
in-person 5 days a week
weekends and night shifts
occasional flex hours required

Experience Level

minimum of two years’ experience
5 years' experience
6 years of experience

Education Level

Bachelor's Degree
CASAC
CASAC-T

Salary/Compensations

$76,724.33

Benefits

health, dental and vision insurance
comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan
four weeks’ vacation
paid holidays
retirement plan with employer matching contributions
professional learning and development opportunities
web based, in-person professional development training
in-house job training and development

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.
CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.
CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.
Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City.
CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.
Each employee at CJA is guided by these values in our work: Commitment, Fairness, Innovation.

Equal Opportunity

The New York City Criminal Justice Agency is an Equal Opportunity Employer
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.
We encourage individuals of all backgrounds to apply.