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About the Role

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business. This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked.

Responsibilities

Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.
Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives.
Prepare briefing materials, presentations, reports, and executive communications.
Plan and coordinate leadership, management, governance, and board meetings.
Develop agendas, meeting materials, decision logs, action registers, and follow-up reports.
Coordinate domestic and international travel arrangements and itineraries.
Manage confidential and sensitive business information with discretion and professionalism.
Serve as a key point of contact between leadership and internal and external stakeholders.
Coordinate operational activities to support business priorities and strategic objectives.
Establish and maintain operational processes, procedures, and documentation.
Track strategic initiatives, actions, and leadership commitments to ensure timely completion.
Maintain operational records and reporting systems.
Develop and maintain dashboards, trackers, and reporting tools for leadership teams.
Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives.
Coordinate client care and satisfaction tracking activities.
Maintain client action logs and monitor follow-through on commitments and improvement actions.
Maintain oversight of action items and accountability tracking across leadership teams.
Support annual planning cycles, business reviews, and strategic planning activities.
Support the implementation and maintenance of compliance programs, internal controls, and business policies.
Maintain risk registers and monitor mitigation actions in partnership with leadership teams.
Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.
Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through.
Ensure adherence to company policies, regulatory requirements, and client governance expectations.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Requirements

Minimum of 5 years' experience supporting senior executives, business leaders, or operational functions.
Demonstrated experience coordinating governance, compliance, risk management, or business operations activities.
Exceptional organizational, communication, stakeholder management, and problem-solving skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Advanced proficiency with Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Skills

Microsoft 365
Outlook
Word
Excel
PowerPoint
Teams
SharePoint
Calendar management
Meeting coordination
Travel planning
Presentation preparation
Report preparation
Executive communication
Operational process development
Record maintenance
Reporting systems
Dashboard development
Tracker development
Risk management
Compliance program support
Internal controls
Business policy implementation
Audit preparation
Policy review
Governance reporting
Business continuity
Client care tracking

Location

On-site presence and requirements may change depending on our client's needs.

Work Type

Full-time

Experience Level

Minimum of 5 years' experience

Salary/Compensations

$90K-$120K per year

Benefits

Great place to work
Opportunity and voice to affect change
Support for work-life balance
Healthy, productive and flexible working environment

About the Company

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.
Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest.
Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Equal Opportunity

Turner & Townsend is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
All your information will be kept confidential according to EEO guidelines.