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About the Role
As an Internal Customer Success Manager at Hire Overseas, you will own existing client relationships on a fast-growing offshore staffing platform. You will be the primary point of contact post-sale, responsible for check-ins, candidate vetting, placement coordination, proactive problem-solving, and driving client retention through reviews and referrals. This high-ownership role offers direct access to founders in a small, scaling team.
Responsibilities
- Be the primary point of contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement.
- Run regular check-ins across every active account and spot problems with a placed contractor before the client does.
- Fix issues when they arise without waiting to be told and without letting things drop.
- Evaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to present.
- Present your picks to clients, coordinate interviews, handle feedback, and close the placement.
- Own the quality of every candidate that goes in front of a client.
- Spot when a client is ready to hire again before they ask and bring it to them proactively.
- When a client is happy, ask for a review and an introduction.
- Mark first placements, milestones, and good moments with thoughtful, personalized gestures.
- Turn client satisfaction into long-term relationships, repeat business, and referrals.
Requirements
- High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solving.
- Full ownership mindset; if a client is unhappy, it is your problem until it is solved.
- Relevant experience in customer success, account management, staffing, or recruiting.
- Clear, real, personal written communication.
- Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk.
- Comfortable growing into a role without a playbook being handed to you.
- Background in staffing, recruiting, or offshore hiring (Nice to Have).
- Experience in a small, founder-led company where you had direct access to leadership and real ownership of outcomes (Nice to Have).
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa (Nice to Have).
Skills
- Customer Success
- Account Management
- Staffing
- Recruiting
- Critical Thinking
- Communication
- Responsiveness
- Client Relationship Management
- Candidate Vetting
- Placement Coordination
- Problem-Solving
Location
- 100% remote
Work Type
- Remote
- Full-time
Experience Level
- Relevant experience in customer success, account management, staffing, or recruiting
- Experience in a small, founder-led company (Nice to Have)
Salary/Compensations
- Paid in USD (bi-monthly)
Benefits
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
About the Company
- Hire Overseas is a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent.
- Nearly all of the company's growth comes from referrals and repeat clients.
- This is a small team with direct access to both founders and no layers between you and the decisions that matter.