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About the Role

As a Senior Rooms Manager, you will demonstrate leadership and interpersonal strengths to maximize Rooms Operations and ensure an exceptional guest journey.

Responsibilities

Consistently offer professional, friendly, and engaging service.
Lead and manage the day-to-day operations of Front Office, Guest Services, and Valet, ensuring all service standards are followed.
Assist in the preparation of annual budgets and forecasts and administer in a fiscally responsible manner.
Lead and support all areas in the achievement of their financial and operational targets.
Control all purchases for the department, consistently aware of quality and cost.
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
Ensure effective and proactive yield management, increasing RevPAR index within the competitive set.
Oversee group business, reviewing and ensuring details of group resumes are met.
Oversee the selection, training, and development of all Colleagues to ensure timely recruitment and career growth.
Lead and manage all aspects of the front-of-house departments and ensure all service standards are followed with friendly and engaging service.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practices.
Work closely with other Rooms Division leaders to ensure alignment, strengthen collaboration, and set everyone up for success.
Follow department policies, procedures, and service standards.
Follow all safety policies.
Perform other duties as assigned.

Requirements

Service-focused personality is essential.
Previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions, and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture, and set the scene for high performance.

Skills

Leadership
Interpersonal strengths
Guest service
Budgeting
Forecasting
Financial management
Purchasing
Strategic planning
Yield management
Revenue management
Team development
Communication
Networking
Team culture building
High performance management

Location

Austin

Work Type

Permanent
Full-Time

Experience Level

Senior

About the Company

Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
Accor is a worldwide leader in hospitality, welcoming individuals as they are and offering jobs and brands that match their personality.
Accor supports employees to grow and learn every day, making work purposeful and allowing exploration of limitless possibilities.
Accor encourages employees to write their own story and imagine tomorrow's hospitality together.
Accor's motto: Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Equal Opportunity

Fairmont is committed to creating an inclusive environment where diverse talent thrives.
We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer.
EOE/M/F/D/V