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About the Role
The Program Manager will provide leadership, support, and oversight to a multidisciplinary team assisting adults and families who are homeless or formerly homeless. This role involves engaging and supporting participants in maintaining housing, developing housing stability plans, and providing wraparound services. Key responsibilities include staff supervision, service delivery oversight, coordination with case management partners, and budget and contract management.
Responsibilities
- Provide direct supervision to all Program staff and interns.
- Provide regular and appropriate feedback, including training, professional growth opportunities, improvement plans, and evaluations.
- Ensure program staff meet goals set forth in their respective grants.
- Coordinate training, schedules, caseloads, vacations, and assignments.
- Support staff with client crises, problem-solving challenging participant situations, and developing housing stability interventions.
- Build collaborative relationships with property management and on-site resident services staff.
- Advocate for participants housed at various sites.
- Supervise staff and provide feedback, coaching, training, and disciplinary action.
- Work with staff to ensure timely and accurate data entry.
- Collaborate with Data Specialists on reporting to funders and stakeholders.
- Monitor program contracts to ensure funding maximization and deliverable completion.
- Support program audits.
- Assist in developing policy and procedures and other program aspects.
- Facilitate case conferencing and administrative meetings.
- Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
- 3 years of professional experience in human services, social work, or related field.
- Demonstrated experience working collaboratively with low-income families and providing service coordination.
- 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
- Use of personal vehicle.
- Proof of a valid and current California Driver’s License.
- Current insurance.
- Clean DMV record required.
Location
- Onsite
Work Type
- Onsite
- Hybrid
- Remote
Experience Level
- 3 years of professional experience
- 2 years of direct experience in case management services
Education Level
- Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
Salary/Compensations
- $75,000 - $92,000 annually
Benefits
- 19 days of PTO per year, increasing with tenure
- 12 paid holidays per year
- 100% medical, dental and vision coverage options for employees
- Employer subsidized options for dependent health care
- Legal and financial services through Employee Assistance Program (EAP)
- Mental health care service provided by Teledoc
- Flexible Spending Account (FSA) for commuter, health care, and dependent care
- 403(b) retirement plan with employer match and contribution programs
About the Company
- Abode is committed to creating meaningful change in communities and achieving lasting housing stability.
- The organization believes everyone deserves a safe and stable place to call home.
- Abode's mission is to solve homelessness through housing and supportive services, utilizing the Housing First model.
- Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing.
- Abode advocates for the removal of the causes of homelessness.
- Abode's values include: Start with Dignity, Take Smart Risks, Be transparent, Solve for today and tomorrow, Spark each other’s strengths.
Equal Opportunity
- Abode Services is an Equal Opportunity Employer and Drug Free Workplace.