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About the Role
The Housing Specialist is responsible for all aspects of client case management related to securing permanent housing. This includes assisting clients in their search, utilizing HPD incentives, developing relationships with housing developers, and ensuring clients understand New York City Housing Authority (NYCHA) forms and procedures, as well as other housing programs.
Responsibilities
- Fully understand and articulate to clients during the Housing Intake the New York City Department of Homeless Services – Client Responsibility Procedures.
- Ensure that within 10 days of arriving at Icahn House all clients sign the “Permanent Housing Agreement” Form.
- Maintain open communication with the Director of Social Services/Caseworkers to resolve issues preventing clients from securing permanent housing.
- Ensure all clients complete and return the “Apartment Review” and/or the “Client Apartment Rejection Form.”
- Articulate to clients their responsibility to visit/view two (2) apartments per week and support it with documentation.
- Ensure all relevant housing applications are completed appropriately within 90 days of eligibility and forwarded to the correct destination, with a copy maintained in the case record.
- Utilize the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) to complete family intake assessments, service plans, housing, next step conferences/transfers, incident reports, and progress notes.
- Utilize CARES to review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, and Department of Homeless Services.
- Utilize CARES to ensure all information is updated in the system in a timely fashion as required by DHS.
- Document and follow up on all housing appointments and permanent housing applications.
- Verify all housing rejections, including the reason for rejection.
- Accompany a family on housing searches, when appropriate.
- Provide ongoing housing education to clients through workshops and/or individual counseling.
- Provide clients with a list of suitable available apartments in a location consistent with their “Domestic Violence” status, if applicable, and advise them of their responsibility to seek additional apartments independently.
- Meet and/or exceed Housing Placement Goals set by the New York City Department of Homeless Services.
- Review housing placements and projected placements weekly with the DSS/APD.
- Complete reports as required.
Requirements
- Valid New York State driver’s license and an insurable driving record.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Computer literate in Microsoft-Office.
- May be required to work long hours and a varied schedule.
- Must travel throughout various locations in the New York City area.
- Must be able to lift and move objects weighing up to 30 pounds several times a week.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Case management
- Housing search assistance
- HPD incentives
- Client communication
- NYCHA forms and procedures
- Microsoft-Office proficiency
Location
- New York City area
Work Type
- Full-time
- Onsite
Experience Level
- 1 year of experience working with homeless families to obtain permanent housing (with Bachelor's degree)
- 2 years of experience working with homeless families to obtain permanent housing (with Associate degree)
Education Level
- Bachelor’s degree preferred in Social Work, Sociology, Psychology, Criminal Justice or Human Services
- Associate degree considered in Social Work, Sociology, Psychology, Criminal Justice or Human Services
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.