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About the Role
Patient Engagement Advisors (PEA) is hiring a full-time Site Supervisor to lead our onsite CareConnect team at Nathan Littauer Hospital in Gloversville, NY. You will run day-to-day site operations, coach and supervise our Connection Specialists and Team Lead, and build strong partnerships with hospital leadership and affiliated clinics. Together, we help patients take an active role in their care during and after their hospital stay.
Responsibilities
- Understand, communicate, and achieve corporate Key Performance Indicators (KPIs).
- Ensure the team is trained on and follows all Standard Operating Procedures (SOPs).
- Build and maintain site account plans on Monday.com, covering goals, obstacles, current events, and strategic direction.
- Plan and organize the team’s daily work and report challenges, wins, and client needs to your manager.
- Represent PEA with hospital leadership and develop senior hospital leaders as program champions.
- Prepare and approve schedules; manage call-ins, time-off, timecards, performance reviews, and corrective action.
- Coach Connection Specialists with regular performance feedback and lead team huddles.
- Interview and onboard new team members and recommend hiring, promotion, and other status changes.
- Grow your Team Lead’s skills and delegate responsibilities that build their leadership.
- Manage onsite technology, such as iPads and IT support needs, so the team has the tools it needs.
- Work with PEA partners to deliver all PEA services and a seamless patient experience.
- Ensure the team uses the PEA technology, assistance program tools (coupons, vouchers, discount cards), and pharmacy software to document work and meet patient needs.
- Ensure Connection Specialists take part in hospital rounds and huddles as active members of the care team.
- Act as PEA’s main contact with affiliated outpatient clinics and physician practices in the market.
- Coordinate scheduling, documentation, and hand-off of patient information after discharge.
- Identify and resolve gaps in the hospital-to-clinic referral and transition process.
- Onboard new clinic partners and share clinic feedback with PEA leadership.
- Follow all PEA and hospital policies on privacy, security, patient safety, and infection control.
- Complete required PEA and health system training.
Requirements
- High school diploma or equivalent.
- 1 year of related healthcare experience (medical assistant, patient care technician, patient care coordinator, clinic front desk, nursing assistant, or similar). An associate or bachelor’s degree may be considered in place of healthcare experience.
- Valid driver’s license, a driving record that meets company policy, and a reliable vehicle for travel between assigned sites, including occasional overnight travel.
- Ability to work occasional evenings, weekends, and holidays as business needs require, and during inclement weather as directed.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Teams; web-based tools such as point-of-sale, pharmacy, and EMR systems; and iPad applications.
- Strong communication and interpersonal skills, sound judgment, and creative problem solving in a fast-paced setting.
- Associate or bachelor’s degree.
- At least 6 months of pharmacy technician experience.
- 2 years of management or supervisory experience.
- Retail experience.
- On your feet frequently (standing, walking, climbing stairs) for 8–10 hours a day throughout the hospital.
- Work in a clinical setting with possible exposure to communicable diseases, following all required protection protocols.
- Receive vaccinations required by PEA or the hospital, unless approved for an exemption or reasonable accommodation.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Web-based tools
- Point-of-sale systems
- Pharmacy systems
- EMR systems
- iPad applications
- Communication skills
- Interpersonal skills
- Judgment
- Problem solving
Location
- Onsite – Nathan Littauer Hospital, Gloversville, NY
Work Type
- Full-time
- Exempt
Experience Level
- 1 year of related healthcare experience
- 2 years of management or supervisory experience
Education Level
- High school diploma or equivalent
- Associate degree
- Bachelor’s degree
Salary/Compensations
- $62,400 – $69,000 per year
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible spending account (FSA)
- Paid time off
- New York State Paid Sick Leave
- Paid Prenatal Leave
- Paid Family Leave
About the Company
- Patient Engagement Advisors is an Equal Opportunity Employer.
- PEA provides reasonable accommodations for qualified individuals with disabilities, for pregnancy-related conditions, and for sincerely held religious beliefs and practices.
- In accordance with New York Labor Law § 194-a, PEA does not ask applicants about their current or past compensation, and applicants are not required to provide it.
- PEA considers qualified applicants with arrest and conviction records in a manner consistent with Article 23-A of the New York Correction Law and the New York State Human Rights Law.
- Applicants are not required to disclose sealed records, including records sealed under the New York Clean Slate Act.
Equal Opportunity
- We consider all qualified applicants for employment without regard to age, race, creed, color, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity or expression, disability, predisposing genetic characteristics or carrier status, military or veteran status, marital status, familial status, status as a victim of domestic violence, reproductive health decision making, prior arrest or conviction record, or any other characteristic protected by federal, New York State, or local law.