Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Access Specialist I role.
Rezi rewrites your resume against Hospital for Special Surgery's job description. Free.
Tailor your resume to this Patient Access Specialist I role.
Rezi rewrites your resume against Hospital for Special Surgery's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Access Specialist I posting at Hospital for Special Surgery — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Access Specialist I posting at Hospital for Special Surgery — free, in seconds.
About the Role
The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration, and registration functions, verifying insurance and benefits, collecting payments, and maintaining accurate patient records in the Epic system. Working closely with clinical and administrative teams, the Patient Access Specialist helps manage patient flow, coordinates necessary documentation, and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while meeting productivity and quality standards.
Responsibilities
- Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system
- Complete core patient access tasks in a designated functional area while meeting productivity and quality standards
- Interview patients and/or their representatives to gather and accurately enter demographic information
- Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans
- Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status
- Collect co-payments and other patient financial obligations at the time of service
- Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery
- Schedule appointments, follow-up tests, procedures, and transcribe physician orders
- Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures
- Support chart preparation, bed planning, and other patient access functions as appropriate
- Makes bed board assignments based on patient preference, condition, and diagnosis, as required.
Requirements
- Associate’s degree required; Bachelor’s degree preferred.
- 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
- Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting.
Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
- Effective communicator with all levels of staff, patients and customers.
- Ability to respond positively to fluctuations in patient flow.
- Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
- Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.
- Working knowledge of medical terminology.
- Self-directed, motivated, resourceful, demonstrates initiative.
- Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
Location
- Day (United States of America)
Work Type
- Regular Full time
Experience Level
- 0-1 years
Education Level
- Associate's degree
- Bachelor's degree
Salary/Compensations
- $33.20 - $36.94
Benefits
- Eligible for additional benefits consistent with the role.
About the Company
- HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
- As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
- Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
- Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Equal Opportunity
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.