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About the Role
The Integrative Medicine Assistant is an unlicensed health professional responsible for assisting patients and practitioners throughout routine visits. This role collaborates with the healthcare team to provide quality patient care under supervision.
Responsibilities
- Greets, checks-in, and checks-out patients, including verifying insurance eligibility, obtaining prior authorization, scheduling appointments, and collecting payments.
- Calls patients to remind them of upcoming appointments.
- Verifies and updates patient insurance, billing discrepancies, and charge summaries in the computer system.
- Conducts periodic updates of demographic and financial data.
- Answers phone calls and responds to requests appropriately.
- Works closely with acupuncturists, chiropractors, and physical therapists to provide patient care.
- Takes and records patient vital signs (excluding Physical Therapy).
- Assists patients in completing questionnaires.
- Ensures patient safety and understanding under the guidance of the acupuncturist/chiropractor/physical therapist.
- Assists physical therapists with procedures like hot/cold compresses and Electronic Stimulator application under supervision.
- Communicates instructions to patients and collaborates with other medical teams.
- Prepares and restocks exam rooms and operatories before and after each patient, adhering to NEMS policy and OSHA guidelines.
- Assists with patient discharge and answers final logistical questions.
- Maintains and tracks inventory.
- Orders medical and office supplies and equipment.
- Cleans and sterilizes acupuncture, chiropractic, and physical therapy equipment.
- Covers staff at other clinic sites.
- Performs other duties as required by supervisor/Director.
Requirements
- Knowledge of basic medical terminology.
- High school diploma or GED equivalent.
- Type at least 35 w.p.m.
- Knowledge of basic computer skills.
- Good communication skills.
- Current documentation of Basic Life Support is required.
- Must be able to fluently speak, read, and write English.
- Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, and other languages may be required depending on location.
- Fluency in other languages are an asset.
Location
- San Francisco, CA
Work Type
- Full Time
Education Level
- Medical Assistant or Clinical Aide Certificate desired
- High school diploma or GED equivalent
Salary/Compensations
- $31.00 - $31.00 Hourly
Benefits
- Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children
- Company contribution to 401(k)
About the Company
- NEMS PT Services