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About the Role
Too Good To Go is seeking an exceptional Bilingual Enterprise Customer Success Manager to lead Canadian partnerships. This role is pivotal in driving the success of strategic partnerships by managing key accounts, building strong relationships with senior stakeholders, and identifying opportunities to increase meals saved, grow account value, and expand product adoption through a consultative, data-driven approach.
Responsibilities
- Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
- Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
- Provide Consultative Support: Offer expert recommendations on food-saving practices.
- Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
- Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
- Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
- Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
- Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.
Requirements
- Bilingual proficiency in both English and French
- Previous experience in sales, customer success, business development, or account management - specifically selling into VP+.
- Industry experience that translates well include: food, hospitality, media and technology.
- Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs)
- Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
- Strong commercial acumen and appropriate assertiveness to drive deals forward.
- Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
- Polished, detail-oriented professional with a humble and collaborative attitude.
- Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
- Enthusiasm for sustainability, food waste reduction, and environmental issues.
- Experience with value-based selling and/or MEDDICC methodology (preferred).
- Bachelor's degree in business, marketing, or a related field (preferred).
- Must be able to provide reasonable accommodation at any point in the application or interview process.
Skills
- Sales CRM
- Project management
- Analysis tools
- Salesforce
- Ninja
- Looker
- Asana
- Google Drive (Sheets, Docs, Decks)
- Critical thinking
- Adaptability
- Time management
- Value-based selling
- MEDDICC methodology
Location
- Canada
Work Type
- Hybrid
Experience Level
- Enterprise
- Senior
Education Level
- Bachelor's degree in business, marketing, or a related field (preferred)
Salary/Compensations
- $70,000 - $80,000 + 15% commission per annum
Benefits
- Flexible Work & Time Off
- Hybrid work model (3x office, 2x home)
- 20 paid vacation days
- Paid volunteer time through Shareback program
- Paid parental leave with top-up support
- Health insurance
- RRSP matching
- Monthly ClassPass credits
- Option to take an extra week of unpaid leave
- Regular social events and team celebrations
- Coffee and snacks in office
- Involvement in Employee Resource Groups (ERGs)
About the Company
- Too Good To Go's mission is to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, contributing to 10% of greenhouse gas emissions.
- Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers.
- They offer an end-to-end surplus food management solution and influence legislation to reduce food waste.
- The company is growing rapidly with 108 million registered users and 245,000 active partners across 19 countries.
- Together, they have saved over 395 million meals and avoided over 1 million tonnes of CO2e.
- Notable partners include Starbucks, Whole Foods Market, Metro, and Tim Hortons.
- Too Good To Go has received recognition from FastCompany and TIME, and won Apple’s Cultural Impact Award.
Equal Opportunity
- We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email accessibility@toogoodtogo.ca with any accommodation needs.