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About the Role
The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), the Patient Experience Platform (PxP) portal applications and LUMA health. This role works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure NextGen and LUMA health applications based on practice needs. The specialist may also provide assistance with interfaces and ancillary software relating to NextGen, ensuring smooth and accurate operation of practice management and EHR applications. This position assists in the formulation of procedures and best practices for end-users, supports the organization’s strategic plan and workplace inclusion initiatives, and ensures productivity expectations, customer service, and compliance standards are maintained while abiding by the organization’s mission.
Responsibilities
- Conducts system testing, training development, application integration planning, and onsite support.
- Maintains Electronic Medical Records (EMR) File Maintenance for optimal system utilization, evaluates reporting tool capabilities, and creates custom reports.
- Performs daily and monthly audits to maintain data integrity.
- Provides technical support to health center staff on EPM, EMR, and LUMA health issues.
- Answers, evaluates, and prioritizes user requests for assistance, referring or escalating as appropriate.
- Responds to Help Desk requests related to EMR and ancillary applications (e.g., password resets, interface issues, chart merge requests).
- Works closely with all staff to accomplish organizational goals.
- Updates forms or documents in EMR and LUMA health in compliance with the organization’s Medical Standards and Guidelines.
- Logs and tracks requests using help desk software, maintaining history records and problem documentation.
- Produces timely and accurate statistical reports for internal management, Planned Parenthood Federation of America, and regulatory agencies.
- Stays current on Planned Parenthood of Greater Texas (PPGT) policies and procedures affecting practice management system use, including protocol and pricing changes.
- Has unrestricted access to patient protected health information (PHI) and must adhere to the minimum necessary rule for treatment, payment, and healthcare operations.
- Duties and responsibilities may be added, deleted, or changed at management's discretion.
Requirements
- High School diploma or equivalent + 5 years of related experience OR Associate’s degree + 3 years of related experience OR Bachelor’s degree + 1 year of related experience.
- Direct experience in healthcare EMR management and/or IT application product management supporting electronic records.
- NextGen EPM and EHR experience preferred.
- Experience with Windows technical support, troubleshooting, and helpdesk support is a plus.
- NextGen EPM and EHR Certification preferred.
- Healthcare IT certification is a plus.
- Excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
- Willingness and ability to adapt to change, including advances or new technology.
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
- Must be able to work the organization’s hours of operation, including potential evenings or weekends for testing and project tasks.
- Must be able to travel as required.
- Ability to apply technical capabilities in solving business problems.
- Ability to think strategically and achieve organization’s goals relating to the position.
- Possess effective analytical skills.
- Ability to manage details and complexity, handle multiple tasks simultaneously, and work under pressure.
- Ability to exercise initiative, sound judgment, and problem-solving techniques in decision-making.
- Requires an understanding of and commitment to quality healthcare.
- Must be discreet and safeguard confidential information.
- Possess integrity and compliance; can be relied upon to act ethically.
- Ability to provide effective, equitable, understandable, and respectful quality care and services responsive to diverse cultural health beliefs, practices, preferred language, health literacy, and other communication needs.
- Ability to work effectively as a team member.
- Demonstrates comprehensive awareness of the impact of decisions and actions on other areas of the organization.
- Responds effectively and acknowledges responsibilities when clients experience problems or mistakes; rectifies situations to restore client satisfaction; seeks information and collaborates to implement permanent fixes.
- Maintains stable performance and emotions when faced with opposition, pressure, or stressful conditions.
- Shows genuine interest in others’ needs and opinions; establishes rapport; earns confidence and trust; demonstrates consistency between words and actions; delivers on commitments.
- Understands core work processes; identifies process opportunities and issues; seeks information to understand performance gaps; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and organization.
- Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person; applies specialized knowledge and skill; uses and applies appropriate technology; actively pursues new professional knowledge.
- Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive.
- Adapts easily to change, sees merits of differing positions, and adapts own positions and strategies in response to new information or changes.
- Uses effective problem-solving while working under stress, high volume of work demands, and/or time demands; regularly meets deadlines.
- Exemplifies the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
- Must be able to work primarily with fingers (picking, pinching, typing).
- Must be able to perceive attributes of objects by touching with skin, particularly fingertips.
- Must be able to talk and convey detailed or important spoken instructions accurately.
- Must be able to hear detailed communication orally.
- Must be able to communicate effectively.
- Will have substantial movements of the wrists, hands, and/or fingers.
- Must have close visual acuity for activities such as data analysis, transcription, viewing computer terminals, extensive reading, and visual inspection.
Skills
- NextGen EPM
- NextGen EHR
- LUMA health
- Practice Management (EPM)
- Electronic Health Record (EHR)
- Patient Experience Platform (PxP)
- Windows technical support
- Troubleshooting
- Helpdesk support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Internet navigation
- System testing
- Training development
- Application integration planning
- EMR File Maintenance
- Custom report creation
- Data integrity audits
- Technical support
- Help desk software utilization
- Statistical report production
- Analytical skills
- Problem-solving
- Communication skills
- Teamwork
- Organizational awareness
- Process improvement
Location
- Dallas
- Austin
Work Type
- Full-time
Experience Level
- 5 years of related experience (with High School diploma or equivalent)
- 3 years of related experience (with Associate’s degree)
- 1 year of related experience (with Bachelor’s degree)
Education Level
- High School diploma or equivalent
- Associate’s degree
- Bachelor’s degree
About the Company
- PPGT is an equal opportunity employer.
- We are a drug-free and tobacco-free workplace.
- Applicants have rights under Federal Employment Laws (FMLA, EEO, EPPA).
Equal Opportunity
- PPGT strictly prohibits unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status; sexual orientation; mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law.