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About the Role

As a Partner Operations Manager, you will own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform. Your focus will be on driving continuous improvement in how payment solutions are delivered, ensuring partners remain operationally stable and poised for growth. This involves setting and executing operational strategies, collaborating with internal teams, and advocating for partner needs to influence product development.

Responsibilities

Own the operational strategy and execution for a portfolio of banking and fintech partners.
Drive continuous improvement in payment solution delivery for operational stability and growth.
Set and drive strategy for improving operational performance and volume retention.
Execute strategy by working with Wise operational teams, product, tech, legal, compliance, implementation, and business development.
Own Partner volume retention and operational performance.
Ensure partners receive maximum value from the product, are operationally stable, and ready to grow.
Co-own revenue retention, operational performance, and relationships for Enterprise platform partners.
Lead operational initiatives with internal teams to unblock growth opportunities.
Drive operational performance analysis and smooth out operations for partners.
Address operational concerns and act as the final escalation point.
Spot and resolve recurring friction patterns.
Manage stakeholders and run business review meetings.
Propose solutions for partners to improve their operational state and support execution.
Remove operational obstacles hindering growth.
Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing scalability.
Use data insights to track performance, proactively address risks, and implement initiatives that improve key retention metrics.
Ensure long-term partner satisfaction and minimize churn.
Own operational success plans and data-driven business reviews, including managing Quarterly Business Reviews.
Build plans aligned to key metrics (success rates, contact rates, customer satisfaction).
Hold partners and internal teams accountable to timelines.
Present data analysis and progress updates to partners.
Use insights to shape ongoing strategic improvements.
Advocate for partner needs by providing feedback to internal teams.
Influence product roadmaps to ensure the platform evolves to meet enterprise client needs.
Optimize internal and external processes using data-driven insights.
Identify recurring challenges and implement solutions that scale operations and improve partner experiences.
Develop trusted relationships with senior stakeholders at partner organizations.
Ensure alignment on operational goals and foster long-term collaboration.
Influence partners to implement endpoints & webhooks to automate support operations via API.
Analyze the quality of servicing provided to partners and their customers.
Gather feedback from partners and review how internal procedures and SLAs contribute to efficient service.
Identify and raise key improvement areas.

Requirements

At least 2+ years in operations.
Experience working with enterprise clients or large companies.
Experience driving projects to improve operational success metrics and SLAs with tangible, measurable results for clients.
Strong problem-solving capabilities to identify root causes and work with cross-functional teams to prevent recurrence.
Data-driven decision-maker able to collect, analyze, and interpret large datasets to prioritize improvements and measure success.
Strong stakeholder management skills with experience influencing C-level executives.
Experience working cross-functionally with internal teams (e.g., Product, Compliance, Engineering) to deliver outcomes.
Technical fluency including understanding of APIs, webhooks, and system integrations.
Ability to discuss technical solutions with partners.
Exceptional communication skills to explain complex technical and operational concepts clearly to technical and non-technical audiences.
Autonomous and adaptable, comfortable working independently in a fast-paced, evolving environment.
Ability to manage multiple priorities effectively.
Must have examples of unblocking solutions with product and engineering teams by articulating data.
Must have examples of overcoming pushback.

Skills

APIs
Webhooks
System integrations
Data analysis
Stakeholder management
Communication
Problem-solving
Operational strategy
Project management
Cross-functional collaboration

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

About the Company

Wise is a global technology company building the best way to move and manage the world’s money.
Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making/receiving international payments.
We are creating an entirely new network for the world's money.
We are people building money without borders — without judgement or prejudice.
We believe teams are strongest when they are diverse, equitable and inclusive.
We have a truly international team and celebrate our differences.
Inclusive teams help us live our values and ensure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

Equal Opportunity

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.