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About the Role
Provides hands-on, mid-level support to a school district's technology department, handling day-to-day network, server, virtualization, and device issues to ensure smooth operations and reduce escalations to senior engineers.
Responsibilities
- Manage and troubleshoot routing, switching, and wireless connectivity.
- Diagnose network outages and performance issues and document fixes.
- Perform routine server maintenance, including updates and patching.
- Monitor server health and respond to alerts.
- Manage virtual machines, including snapshots and resource allocation.
- Deploy policies and manage Windows devices in Microsoft Intune.
- Manage Chromebooks in Google Admin Console.
- Manage iPads in Jamf.
- Support device deployment, patching, and inventory through Endpoint Central.
- Resolve staff and student tickets in ServiceDeskPlus.
- Maintain accurate asset records.
- Keep users informed through issue resolution.
- Identify root causes of recurring problems and fix them.
- Assist with network equipment installations, replacements, and configuration changes.
- Support device rollouts and summer refresh projects.
Requirements
- 2 to 5 years of hands-on IT experience covering both infrastructure and end-user support.
- Experience supporting a K-12 school district environment is preferred.
- Solid proficiency troubleshooting routing, switching, and wireless networks.
- Experience with routine server maintenance, including software and database updates.
- Experience working from a ticketing system and keeping documentation current.
- Experience with VMware vCenter, especially snapshots and resource allocation.
- Experience with Microsoft Intune for policy deployment and Windows device management.
- Experience with Google Admin Console for Chromebook management.
- Experience with Jamf for iPad management.
- Experience with ManageEngine Endpoint Central or other Endpoint Central products.
- Ability to work independently through issues from first report to resolution.
- Ability to communicate clearly and patiently with non-technical staff, students, and administrators.
- Organized and disciplined about documentation, asset records, and follow-up.
- Ability to know when to escalate and keep users informed until an issue is closed.
- Customer-focused, dependable, and comfortable in a busy school environment.
Skills
- Routing
- Switching
- Wireless networking
- Server maintenance
- Software updates
- Database updates
- Server health monitoring
- VMware vCenter
- Virtual machine management
- Snapshots
- Resource allocation
- Microsoft Intune
- Windows device management
- Google Admin Console
- Chromebook management
- Jamf
- iPad management
- ManageEngine Endpoint Central
- Endpoint management
- Ticketing systems
- Documentation
- Asset management
- Communication
Location
- Islip
Work Type
- Onsite
- Full-time
Experience Level
- Mid-level
- Junior
Salary/Compensations
- 95K - 105K
Benefits
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
About the Company
- CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
- Our philosophy is 'Right People, Right Results, Right Careers!'
- We focus on hiring individuals that embody principles that align with our philosophy.
- We provide network integration, support services, products solutions, and applications services.
- Our goal is to make technology easy and help our clients use it as effectively as possible.
Equal Opportunity
- Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.