Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Customer Success Manager role.
Rezi rewrites your resume against BVNK's job description. Free.
Tailor your resume to this Senior Customer Success Manager role.
Rezi rewrites your resume against BVNK's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Success Manager posting at BVNK — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Success Manager posting at BVNK — free, in seconds.
About the Role
The Customer Success Team ensures customers maximize value from BVNK products and grow their businesses. This role supports clients in the payments, banking, crypto, or FX space, working closely with Account Managers and Sales to drive adoption, growth, and minimize churn.
Responsibilities
- Manage a portfolio of banking, crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying advocates.
- Coordinate swift and smooth onboarding, implementation, and go-live experiences for new customers in collaboration with New Business Sales.
- Identify and track adoption and growth opportunities within existing clients.
- Organize monthly/quarterly reviews with customers to minimize friction and churn risk.
- Work with Account Managers to identify upsell and renewal opportunities.
- Represent the customer internally as a stakeholder for product, marketing, and other internal teams.
- Work with the marketing department to ensure client communication is timely and targeted.
- Anticipate customer requirements and challenges, and work towards solutions using data-driven insights and strategic knowledge.
- Identify patterns for success and best practices within the portfolio to improve processes and prioritize activities.
Requirements
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Banking, Crypto, and/or Payments customers.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.
Work Type
- Hybrid working
Benefits
- Fair and competitive salary at every stage of your growth
- Flexible working hours
- A culture built on passionate growth minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets
About the Company
- BVNK is the stablecoin-powered financial stack for enterprises, now part of Mastercard.
- Together, BVNK and Mastercard are building a network for every form of money.
- BVNK enables businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries with 40+ licenses for fiat and digital assets globally.
- BVNK processes billions annually, empowering enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.
- BVNK's mission is to accelerate global money movement.
- BVNK is trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire.
- BVNK delivers the infrastructure that makes new forms of money usable within existing financial systems.
- By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, BVNK is building the trusted operating layer for the evolution of money movement.
- BVNK helps customers participate in emerging digital networks without rebuilding their businesses around new innovations.
- BVNK is a diverse team spread across EMEA, North America, and APAC.
- BVNK has a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
- BVNK has been recognized by CNBC World's Top Fintech Companies (2026), FXC Intelligence Top 100 Cross-border Payment Companies (2026), Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025), and LinkedIn as one of the Top 20 Startups in the UK (2025).
Equal Opportunity
- At BVNK, we are focused on building a diverse and inclusive team.
- While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations.
- You may be a great fit for this role or another role in our team.