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About the Role

The Data Systems Manager supports Empire Justice Center's organizational data systems, data collection and reporting practices, and key program operations. This role administers and improves systems like Salesforce, LegalServer, and SharePoint, provides user support and training, and prepares reports and dashboards to aid decision-making.

Responsibilities

Assist in the administration and ongoing optimization of organizational data systems, including Salesforce, SharePoint, Legal Server, SalsaCRM, and related platforms.
Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement improvements.
Serve as a primary resource for staff regarding system usage, data entry practices, and troubleshooting.
Develop and maintain system documentation, user guides, and standard operating procedures.
Provide user training and onboarding related to organizational systems.
Develop and implement processes that promote consistent, accurate, and meaningful data collection across programs and offices.
Monitor data quality and conduct regular audits to ensure data integrity and compliance with organizational standards.
Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.
Collect and share programmatic data required for grant reports and funder requests.
Create reports, dashboards, and analytical tools that support program management, executive leadership, and Board reporting.
Support program and organizational evaluation activities.
Identify opportunities to improve data practices, reporting processes, and workflow efficiency.
Contribute to the overall success of Empire Justice Center by participating in organizational initiatives and special projects.
Assist in the design of efficient systems and processes to reimburse organizations for relevant work.
Facilitate tracking and reporting to the internal team and the funder on deliverables.
Communicate with organizations regarding project requirements, missing documentation, and project performance.
Supervise other practice group members if needed.
Perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization.
Other duties as assigned by your supervisor and/or to meet the organization’s needs.

Requirements

A minimum of 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.
Experience working with relational databases, CRM systems, or case management platforms.
Demonstrated ability to collect, analyze, and present data.
Ability to communicate effectively with individuals possessing varying levels of technical knowledge and experience.
Strong organizational, project management, and problem-solving skills.
Excellent communication skills.
Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
Experience in and commitment to working with marginalized communities.
Proficiency in utilizing the Microsoft 365 Suite (Outlook, Word, Excel, Teams, SharePoint, PowerPoint), with the ability to quickly learn and adapt to other applications.
Proficiency in utilizing Adobe and other document management systems, with the ability to schedule appointments, manage calendars, documents, and collaborative workflows.
Experience working in a legal services, nonprofit, advocacy, or public interest organization.
Experience with Salesforce or similar CRM systems.
Experience with SharePoint and other Microsoft 365 tools.
Knowledge of legal case management systems.
Experience developing and delivering trainings, presentations, or user support.
Experience developing dashboards, reports, and performance metrics.
Understanding of data governance and data quality best practices.

Skills

Salesforce
LegalServer
SharePoint
SalsaCRM
Microsoft 365 Suite
Adobe
Data Management
Data Collection
Data Analysis
Reporting
Project Management
Problem-solving
Communication
Organizational Skills

Location

Albany
Rochester

Work Type

Hybrid
Full-time

Experience Level

3+ years

Benefits

Flexible 35-hour full-time work week
Comprehensive health insurance plan for employee and family
14 paid holidays
Generous vacation time
Generous sick time
Generous personal time
Group term life insurance
403(b) with employer contributions (vesting after 12 months)
$2,000 bilingual salary enhancement for qualifying employees

About the Company

Empire Justice Center is a diverse, highly respected statewide legal services organization that fights for marginalized low-income individuals and families across New York.
We succeed through direct legal representation, high-impact litigation, legislative advocacy, and training the next generation of advocates.
Our team is passionate, determined, and committed to justice for communities facing poverty, housing insecurity, immigration issues, domestic violence, disability discrimination, and civil rights violations in schools.

Equal Opportunity

Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce.
Empire Justice Center provides equal employment opportunities to all employees and applicants.
It prohibits discrimination and harassment of any type, specifically: race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you need reasonable accommodations, please contact Human Resources at HRSupport@empirejustice.org.
Empire Justice Center is committed to the full inclusion of all qualified individuals.
As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.