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About the Role
Join the team at Tioga Downs and help create an exciting, safe, and enjoyable experience for our guests. We’re seeking a motivated, guest-focused Slot Attendant to support our Slot Operations team. If you enjoy working with people, have strong attention to detail, and can stay calm and accurate in a busy environment, this is a great opportunity to grow your skills in the gaming industry.
Responsibilities
- Provide friendly, professional service and assistance to guests throughout the gaming floor
- Pay jackpots, process break bills, and fill ticket printers
- Perform minor repairs and troubleshooting on slot machines and related gaming equipment
- Routinely inspect slot machines and equipment and identify potential problems
- Maintain gaming logs, work tickets, and other required documentation in accordance with gaming regulations
- Answer guest questions and assist with ATM issues and complaints
- Monitor the gaming floor for guest safety and report potential hazards
- Communicate with team members and other departments to help ensure smooth Slot Operations
- Attend scheduled meetings and support the flow of information throughout the department
- Follow all applicable gaming regulations, policies, and procedures
- Promote and demonstrate our “Be the BEST” culture with guests and team members
- Perform other duties as assigned
Requirements
- High school diploma or GED required
- Previous guest service experience preferred
- Strong communication and customer service skills
- Ability to accurately count and handle money in a fast-paced environment
- Ability to troubleshoot minor equipment issues and perform basic repairs
- Strong attention to detail and ability to follow established procedures
- Ability to work effectively with guests and team members in a busy environment
- Knowledge of gaming regulations is a plus
- Dependable, team-oriented attitude with a willingness to learn
- This is an active role that includes standing, walking, sitting, reaching, bending, stooping, kneeling, crouching, and working with hands and tools.
- You may lift or move up to 25 lbs. regularly, up to 50 lbs. occasionally, and up to 100 lbs. infrequently.
- The role also requires the ability to see at close and far distances, distinguish colors, and maintain depth and peripheral perception.
Skills
- Communication skills
- Customer service skills
- Money handling
- Troubleshooting minor equipment issues
- Basic repairs
- Attention to detail
- Following procedures
- Working effectively with guests and team members
- Team-oriented attitude
- Willingness to learn
Location
- On-site
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or GED
Benefits
- On-site employee daycare, 7 days a week from 7 AM–11 PM, with potential subsidy
- 401(k) with 100% immediate vesting
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance for full-time employees
- Sick time
- Holiday pay
- Tuition reimbursement for eligible employees
- Employee discounts on hotel stays, dining, spa services, and more
About the Company
- Tioga Downs is a gaming and entertainment venue.