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About the Role

Brookdale is seeking a leader to manage the day-to-day operations of a large, complex community with over 200 units and multiple product lines, including a skilled nursing facility. This role is responsible for associate relations, resident and family engagement, financial performance, and regulatory compliance. The goal is to create and execute a business plan to become the preferred senior living community in the market, driving revenue and profitability while fostering an inclusive culture with high-quality resident experiences.

Responsibilities

Manage all operations within the community, interacting with staff, residents, prospects, and their families.
Develop and implement a business plan to achieve top performance in the local senior living market.
Create, analyze, and execute annual operating and capital budgets, holding department leaders accountable.
Manage community performance against goals and work with department leaders to meet business objectives.
Implement plans to improve or maintain performance according to Company service and financial standards.
Build and maintain strong working relationships with the management team, fostering teamwork and an inclusive culture.
Supervise, direct, and motivate community management and department leaders.
Ensure department leaders proactively recognize and solve issues.
Hold department leaders accountable for performance and empower them with leadership and accountability.
Provide assistance to leaders and staff as needed.
Ensure appropriate staffing levels to meet resident needs and comply with legal requirements.
Support department leaders in attracting, developing, engaging, and retaining associates.
Oversee the recruiting and onboarding process, ensuring associates are trained and developed.
Review promotions, development plans, disciplinary actions, and terminations for consistency.
Analyze trends and implement strategies to reduce turnover and increase retention.
Build high resident satisfaction and retention by maintaining positive resident relations.
Empower community management to proactively solve resident problems.
Leverage satisfied residents and families to grow community occupancy and execute renewal programs.
Partner with Resident Council as necessary.
Administer resident satisfaction surveys and create plans to address improvement opportunities.
Collaborate with clinical leaders to ensure community care and services meet resident needs.
Oversee resident services, including admissions, healthcare management, and documentation.
Ensure clinical leaders conduct service plan reviews with resident families.
Demonstrate financial acumen related to community operations.
Drive results and share best practices to meet or exceed budgeted revenue, profitability, and occupancy goals.
Strategize to minimize negative budget variances and deficits.
Explore revenue enhancement and expense reduction opportunities.
Drive sales and marketing efforts in collaboration with the community sales leader.
Assist in developing new business, generating leads, and building strategic relationships.
Engage with prospects touring the community.
Identify trends and strategize effective methods for increasing occupancy.
Empower sales leader to implement approved sales and marketing activities.
Build positive relationships with local influencers and professionals.
Participate in social and civic affairs aligned with the Company’s mission.
Represent the community and Company to governmental agencies, professional organizations, and community groups.
Oversee proper maintenance and upkeep of buildings, grounds, and property.
Ensure maintenance department meets Company standards.
Enforce current Company policies and procedures.
Maintain applicable licenses in accordance with requirements.

Requirements

Bachelor’s Degree required; Master’s Degree preferred.
Minimum of seven years of operational leadership experience required.
Additional years of experience can be substituted for the education requirement on a year-for-year basis.
Must have a valid administrator or nursing home administrator license in states where required.
Must have a valid driver’s license and access to a private vehicle for business use.
Demonstrates ability to make analytical decisions and is accountable for all actions made by a department or group.
Uses a high degree of analytical ability and demonstrates sound judgment acquired through significant experience to solve complex and varied problems.
Confident in making significant decisions related to community operations and able to articulate sound business judgment.
Significant knowledge of an advanced discipline with a working knowledge of related fields.
Significant knowledge of the organization, work environment, and process.
Knowledge to direct multiple functions and departments with full responsibility for operational results.
Familiarity with Microsoft software preferred.
Excellent written and oral communications skills are essential.
Ability to prioritize and effectively manage multiple tasks is essential.
Proven success in driving results.
Ability to delegate assignments appropriately and oversee delegation.
Proven demonstration of good judgment, strong problem solving, and decision making skills.
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch crawl
Talk or hear
Ability to lift: up to 50 pounds
Vision
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
On-Call on an as needed basis
Possible exposure to communicable diseases and infections
Potential injury from transferring, repositioning, or lifting residents
Exposure to latex
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally
Requires Driving: Drives self (Tier 2)

Skills

Operational leadership
Business plan development and execution
Financial management (budgeting, P&L)
Team leadership and development
Resident relations and engagement
Sales and marketing strategy
Regulatory compliance
Problem-solving
Decision-making
Communication (written and oral)
Microsoft software
Delegation
Analytical skills
Judgment

Work Type

Full-time
Part-time

Experience Level

Minimum of seven years of operational leadership experience

Education Level

Bachelor’s Degree
Master’s Degree preferred

Salary/Compensations

Base pay in range will be determined by applicant’s skills and experience.
Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses.

Benefits

Eligibility for equity grants under long-term incentive plan
Medical, Dental, Vision insurance (Part and Full Time)
401(k) (Part and Full Time)
Associate assistance program (Part and Full Time)
Employee discounts (Part and Full Time)
Referral program (Part and Full Time)
Early access to earned wages for hourly associates (outside of CA) (Part and Full Time)
Optional voluntary benefits including ID theft protection and pet insurance (Part and Full Time)
Paid Time Off (Full Time Only)
Paid holidays (Full Time Only)
Company provided life insurance (Full Time Only)
Adoption benefit (Full Time Only)
Disability (short and long term) (Full Time Only)
Flexible Spending Accounts (Full Time Only)
Health Savings Account (Full Time Only)
Optional life and dependent life insurance (Full Time Only)
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan (Full Time Only)
Tuition reimbursement (Full Time Only)

About the Company

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.
Brookdale is a nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn.
Industry leader in clinical care.
Extensive corporate support including a robust training program.

Equal Opportunity

Brookdale is an equal opportunity employer and a drug-free workplace.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.