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About the Role
The RCFE Receptionist specializes in customer service, represents the first impression of the facility, greeting all guests and answering the phone. This role directs visitors, maintains confidentiality, and provides administrative support. The receptionist handles the flow of people through the business, ensuring all administration tasks are completed accurately and delivered with high quality in a timely manner.
Responsibilities
- Welcome visitors warmly and direct them to their desired locations.
- Maintain security of the community and provide coverage of the front lobby ensuring no residents leave the building unattended.
- Require all guests to sign in and out.
- Answer phones in a professional manner, route calls to appropriate individuals, and take and relay messages when voicemail is not available.
- Communicate and interact effectively, provide stability, and act as a role model for residents and facility staff.
- Demonstrate knowledge of and respect for the rights, dignity, and individuality of every resident.
- Respond to questions about the facility, as well as the care and services provided.
- Maintain current knowledge of resident status, census, personnel, and other relevant information.
- Coordinate mail flow in and out of the facility and to the Residents’ mailboxes.
- Maintain an organized work area and ensure the lobby area is tidy and welcoming.
- Re-direct residents to their rooms.
- Receive and receipt rent checks and process through the NEMS Accounting Department.
- Create files for residents receiving Home Health Services and ensure they document each visit.
- Schedule resident appointments as directed.
- Perform filing, auditing, faxing, and e-mailing as needed.
- Successfully complete training requirements required by the Department of Social Services, Community Care Licensing Division, Residential Care Facility for the Elderly Regulations and NEMS Assisted Living in a timely manner.
- Provide facility tours as directed.
- Assist with activities set-up, as directed.
- Perform other job duties as required by manager/supervisor.
Requirements
- High School Diploma or equivalent required.
- Customer service experience.
- Must maintain current First Aid certification.
- Must maintain current CPR or BLS certification.
- Good physical and mental health.
- Maintain a well-groomed professional appearance.
- Effective use of interpersonal and communication skills.
- Strong organizational and leadership skills.
- Displays good judgment and problem solving.
- Ability to understand and follow written and/or verbal directions.
- Ability to establish and carry out priorities within established time frame.
- Experience providing direct care to the elderly preferred.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Must keep Basic Life Support and First Aid certification current.
- Ability to work independently.
- Strong attention to detail.
- Excellent customer service skills.
- Proficient in typing and Microsoft Office.
- Must be able to fluently speak, read and write English.
- The Department of Social Services licensing agency requires the taking of fingerprints and an affidavit on criminal convictions be submitted for the purpose of conducting a criminal record review.
- An approval must be obtained prior to being present in the facility.
Skills
- Customer service
- Communication skills
- Organizational skills
- Leadership skills
- Problem solving
- Typing
- Microsoft Office
- First Aid certification
- CPR or BLS certification
Location
- SAN FRANCISCO, CA 94115
Work Type
- Full-time
- Non-exempt
Experience Level
- Customer service experience
- Experience providing direct care to the elderly preferred
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $31.00 - $31.00 Hourly