Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager, Account Executive Operations role.

Rezi rewrites your resume against Capital One's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager, Account Executive Operations posting at Capital One — free, in seconds.

About the Role

The Senior Manager, Account Executive Operations for Technical Quality of Acceptance leads the UK-based operational delivery and project management of our acceptance strategy across international markets. This role drives key technical initiatives to expand ecosystem performance and safeguards cardholder transaction reliability by detecting emerging risks and driving swift remediation. It involves partnering across various departments to align international priorities and resolve acceptance issues.

Responsibilities

Lead, mentor and develop high-performing teams of operational professionals, including managers and specialists across country acceptance, analytics, and referral investigation.
Set clear goals, manage performance and capacity, and build technical and operational capability.
Lead the project delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across targeted global territories.
Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability.
Apply disciplined project-management practices to define scope, milestones, dependencies, risks, governance, senior stakeholder communications and delivery plans.
Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; influence decisions and drive alignment across differing priorities.
Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation.
Represent the Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates, clearly communicating risk, dependencies, decisions and regional impact.
Develop team and stakeholder capability through training and knowledge sharing on payment flows, acceptance failure modes, investigation methods, escalation and remediation practices.
Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.

Requirements

Experience in technical acceptance, acquiring, merchant processing, payment operations, network operations, payment technology or related fields.
Solid People Leadership experience; including managing managers.
Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator, with substantial technical acceptance exposure.
Experience leading regional or global programmes involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants.
Strong executive presence and communication skills, with the ability to translate complex issues into clear, actionable insights.
Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
Strong organizational skills, and focus on achieving both short and long term goals.
Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance.

Skills

Technical Quality of Acceptance
Operational Delivery
Project Management
Acceptance Strategy
Acceptance Referrals
ATM Workstream Management
Payment Chain Reliability
Risk Detection
Remediation
Cross-functional Collaboration
Data Analysis
Problem Management
Root-Cause Analysis
KPI Definition
Reporting
Escalation Paths
Operating Controls
Documentation
Governance Forums
Launch-Readiness Reviews
Roadmap Discussions
Executive Updates
Training
Knowledge Sharing
Payment Flows
Acceptance Failure Modes
Investigation Methods
Remediation Practices
External Engagement
People Leadership
Executive Presence
Communication Skills
Teamwork
Organizational Skills
Data Leverage

Location

Hammersmith, London

Work Type

Hybrid
2 days in-office and 3 days remote
Permanent

Experience Level

Senior Manager
People Leadership experience; including managing managers

Benefits

Access to up to £5,000 in funding for external qualifications
Competitive pension
Performance-based bonus schemes
25 days of annual leave, increasing with tenure
Option to buy 5 additional days of leave
Private medical insurance
Enhanced parental leave

About the Company

Our Mission is to be a force for good in lending.
Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.

Equal Opportunity

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We value diversity, inclusion and belonging at our core.
We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
Capital One is committed to diversity in the workplace.