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About the Role

Hamilton Lane is seeking a Senior Associate to join the Global Benefits team in our London office. This role is responsible for the governance of our Benefits programme across EMEA & APAC, including renewals, and continuous improvement of employee benefit programmes across 15+ office locations. The Senior Associate will serve as a trusted partner to employees, the HR team, and business stakeholders, combining hands-on benefits administration with regional project delivery, vendor management, data analysis, employee communications, and compliance oversight.

Responsibilities

Own the day-to-day administration of health and welfare, retirement and pension, wellbeing, and perquisite programs across EMEA and APAC.
Process new joiner enrollments, qualifying life events, changes, and terminations accurately and within required timelines, in partnership with local providers and HR teams.
Coordinate benefits activities for onboarding and new-joiner orientation, ensuring employees receive clear and timely information about available programmes.
Maintain accurate employee and plan data in HRIS and benefits platforms; perform regular audits, reconciliations, and quality checks with Payroll and providers.
Monitor service levels, resolve operational issues, and maintain clear records of decisions, exceptions, and outstanding actions.
Manage day-to-day relationships with brokers, consultants, insurers, pension providers, wellbeing partners, and third-party administrators to promote service quality and accountability.
Review provider performance, invoices, service issues, contractual obligations, and escalations; track actions through to resolution.
Manage the regional annual renewal calendar, coordinating data gathering, timelines, meetings, approvals, and implementation activities across multiple countries.
Partner with brokers, insurers, pension providers, and consultants on plan design options, market benchmarking, cost analysis, rate negotiations, and renewal recommendations.
Prepare concise analysis and recommendations for leadership review, including participation, utilization, market practice, cost, and risk considerations.
Lead the implementation of renewed or newly appointed plans, including documentation, system configuration, payroll coordination, employee communications, and post-launch validation.
Support the design and rollout of new benefits programs, plan changes, harmonization initiatives, and process improvements across EMEA and APAC.
Develop and maintain project plans, milestones, risk logs, stakeholder updates, and implementation checklists for benefits-related initiatives.
Coordinate with Payroll, HR Operations, Legal, Marketing, regional HR Business Partners, and local office leaders to deliver changes accurately and on time.
Lead the launch of benefit programmes for new office locations, market expansions, or other organizational changes, as required.
Be the go-to point of contact for Benefits related employee queries for the EMEA and APAC regions. Be responsive and knowledgeable, providing accurate, empathetic, and timely guidance.
Partner with Marketing team to develop and maintain benefits communications, onboarding materials, enrollment guides, intranet content, FAQs, and employee presentations.
Deliver or coordinate employee information sessions and education on benefits programs, enrollment activities, policy changes, and wellbeing initiatives.
Escalate complex or sensitive cases appropriately and maintain ownership until the matter is resolved.
Translate complex plan provisions, eligibility rules, and local requirements into clear, plain-language information for employees and managers.
Monitor regulatory developments, statutory requirements, and market practices across relevant EMEA and APAC jurisdictions, partnering with external advisors as needed, to ensure that offerings remain compliant and competitive.
Maintain documentation and records required for internal and external audits, governance reviews, filings, disclosures, and plan administration.
Analyze participation, utilization, cost, employee feedback, and provider performance to identify opportunities to improve employee experience, risk management, and cost effectiveness.
Support the preparation and submission of benefits reporting for tax or other relevant country bodies/authorities.
Prepare recurring and ad hoc benefits management information reporting for HR and leadership, ensuring information is accurate, relevant, and presented clearly.
Identify opportunities to simplify processes, improve controls, strengthen data quality, and enhance the use of HRIS and benefits technology.

Requirements

6+ years of experience in employee benefits administration, with direct experience supporting multiple countries across EMEA and/or APAC.
Demonstrated experience managing or supporting annual benefits renewals, including broker and vendor coordination, benchmarking, cost analysis, and implementation.
Working knowledge of employee benefits and statutory or regulatory requirements across the UK, Europe, and/or APAC; experience with pensions and works councils is advantageous.
Experience managing external benefits providers, brokers, insurers, pension administrators, consultants, or third-party administrators.
Experience working with HRIS, benefits administration platforms, payroll interfaces, and employee data reconciliations.
Strong project management skills, with the ability to organize complex workstreams, manage deadlines, and deliver accurate outcomes in a fast-paced, global environment.
Strong written and verbal communication skills, including the ability to explain complex benefits information clearly to employees.
High degree of discretion, professionalism, and sound judgment when handling confidential employee and business information.
Bachelor’s degree, highly desirable in Human Resources, Business, Finance, or related discipline, or equivalent relevant experience
Experience supporting benefits in financial services, professional services, or another multinational environment.
Experience delivering regional benefits projects, process improvements, or new-market implementations.
Collaborative, service-oriented, resilient, and comfortable working across cultures and time zones.

Skills

Benefits administration
Vendor management
Data analysis
Employee communications
Compliance oversight
Health and welfare benefits
Retirement plans
Pension plans
Wellbeing programs
Employee perquisites
Project management
Broker management
Insurer management
Pension provider management
Third-party administrator management
HRIS
Benefits administration platforms
Payroll interfaces
Regulatory monitoring
Reporting

Location

London

Work Type

Full-time

Experience Level

Senior Associate
6+ years of experience

Education Level

Bachelor's degree in Human Resources, Business, Finance, or related discipline, or equivalent relevant experience

Benefits

Healthcare coverage
Mental health resources
Health & fitness reimbursement program
Wellness Rewards Program
Tuition and certification reimbursement programs
Continual education and development trainings
Paid time off to volunteer
Referral bonuses
Adoption reimbursement program
Paid time off for new parents
Paid time off for newlyweds
Travel support for nursing parents
Retirement program contributions
Employee stock purchasing plan

About the Company

Hamilton Lane is a global leader in private markets, providing innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access.
We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.

Equal Opportunity

Hamilton Lane is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
As a registered investment adviser, employees of Hamilton Lane may be subject to certain limitations on political contribution and personal investment activities.