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About the Role
This role ensures coverage of the London office Reception, provides postal support, and assists with daily facility operations, including administrative duties, to maintain a well-kept, clean, and safe environment.
Responsibilities
- Act as the first point of contact for visitors to the London Office.
- Answer and redirect phone calls to the main switchboard.
- Ensure client and common areas are clean, well-maintained, and ready for use.
- Monitor the Reception London inbox and action emails promptly.
- Manage meeting room bookings, including setup, catering, and visitor details.
- Book couriers for the office as requested.
- Scan incoming post, locate the relevant caseworker on Connect, and email documents.
- Prepare documents and bundles for Caseworkers.
- Ensure the safety of occupied spaces and comply with safety regulations.
- Assist with security protocols, including issuing keys/passes and monitoring access.
- Support the setup of monthly drinks and office events.
- Purchase and stock office supplies, including stationery and cleaning items.
- Communicate facility issues or needs to colleagues and stakeholders.
- Ensure proper functioning and placement of equipment and report maintenance issues.
Requirements
- An interest in administration and office services.
- Proactive and motivated to provide high levels of service.
- Ability to handle equipment, including assistance with moving larger objects.
- Ability to work independently and as part of a team.
- Completes tasks within agreed timeframes and in line with expectations.
- Keeps staff informed of progress and conflicting priorities.
Skills
- Extroverted and happy to engage with colleagues and external visitors.
- Basic knowledge of building maintenance and repair.
- Strong communicator, able to engage effectively with colleagues at all levels.
- Flexible and able to adapt to shifts in priorities.
- Problem solver with a 'can do' attitude.
- Proficiency in Word processing, Excel, Outlook, and Internet navigation.
- Attention to detail, ensuring accuracy and adherence to guidelines.
Location
- London, UK
Work Type
- Full-time
- Permanent
- On-site
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive Salary: We offer salaries that reflect your skills and experience
Benefits
- Comprehensive employee assistance programme
- Gym discounts
- Medical insurance
- Headspace membership
- Wellbeing platforms
- Discount platforms
- Cycle to work scheme
- Electric car lease scheme
- Season ticket loans
- Family support resources
- Life assurance
- Group income protection
- Workplace pension scheme including a 5% employer contribution
- 25 days annual leave + bank holidays
- 3 personal leave days
- Enhanced family leave policies
- Volunteering days
- Birthday leave
- Access to e-learning platform
- Mentoring schemes
- Training bursaries (where applicable)
About the Company
- Fragomen is a global immigration services provider shaping the future of mobility.
- We help individuals and businesses transcend borders, unlocking opportunities worldwide.
- We combine deep expertise with innovative technology to simplify the immigration process and drive strategic success.
- We are proud of our team spirit and our Responsible Business Practices (RBP) which prioritize social responsibility.
- Our RBP initiatives cover Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being, and Pro Bono.
Equal Opportunity
- Fragomen is committed to providing equal opportunities.
- Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
- We are committed to fostering an inclusive and accessible workplace for all applicants and employees.
- If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.