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About the Role

The Network Operator supports and maintains the Firm’s production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. This role involves taking ownership of the production infrastructure, including WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation.

Responsibilities

Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users.
Monitors the health, performance and availability of computer systems using diversified tools.
Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts.
Performs Root Cause Analysis (RCA) and escalates to the team for remediation.
Works collaboratively to resolve problems within the team and escalates to internal and external engineering resources as necessary.
Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm’s production IT Infrastructure.
Follows Standard Operating Procedures (SOP) for scheduled tasks.
Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication.
Responds to incidents and carefully tracks and documents all defects and resolutions in detail.
Assists with helping to increase the expert knowledge base of NOC and maintenance of system’s health record.
Works within the Firm’s ticketing system and is accountable for updating, tracking, and resolving incidents.
Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting.
Coordinates engineering resources to collaboratively work to resolve issues as soon as possible.
Maintains communication channels within intra teams or outside so that all stakeholders are kept informed in a timely manner.
Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies and procedures.
Performs other related duties as assigned.

Requirements

Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security).
Demonstrates practical experience with TCP/IP networking.
Significant hands-on experience administrating and troubleshooting VMware Clusters in a high-availability environment, including Windows & Linux guest operating systems.
Significant experience with and expertise in network monitoring, event detection, analysis, and incident response.
Significant hands-on experience with and expertise with Cisco Switching and Routing.
Strong knowledge of networking concepts including; DNS, switching, routing and firewalls.
Demonstrates strong critical thinking, troubleshooting, problem-solving and customer service skills.
Ability to manage critical situations, and maintain solid relationships with Firm’s business services professionals.
Ability to anticipate problems, communicate them, and resolve if appropriate.
Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provided.
Demonstrates strong interpersonal and communication skills, both verbally and in writing.
Demonstrates close attention to detail.
Ability to handle multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.
Ability to work in a demanding and fast-paced environment.
Ability to work well independently as well as effectively within a team.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Skills

Windows Services
Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security)
TCP/IP networking
VMware Clusters
Windows & Linux guest operating systems
Network monitoring
Event detection
Incident response
Cisco Switching
Cisco Routing
DNS
Switching
Routing
Firewalls

Location

White Plains (remote)

Work Type

Remote
Full-time

Experience Level

Minimum of five years of related experience

Education Level

High school diploma or three years of relevant experience or Military Occupational Specialty

Salary/Compensations

$95,000 - $105,000

Benefits

Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.

About the Company

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.
We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created.
We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.
We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success.
Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Equal Opportunity

Skadden is an Equal Opportunity Employer.
It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage