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About the Role

The Account Specialist is a key support role, acting as an expert in Sales Operations processes and workflows with minimal supervision. This role facilitates and coordinates activities within the account support team, which serves as a central point of contact working closely with sales, customers, and internal stakeholders to prepare subscription agreements for new and renewal business. The primary goal is to achieve high customer satisfaction by effectively managing internal and external relationships.

Responsibilities

Support sales planning, reporting, new, and renewals.
Collaborate with sales to plan, drive, and track quarterly and yearly renewal closure, including large renewal management.
Prepare and report on renewal planning, scenario planning, forecast risks, challenges, and advise/take action on potential risks.
Prepare quotes and contracts in the CRM/ERP system to trigger invoicing, adhering to system procedures and state models.
Provide first-level advisory and support to sales and customers on license agreement changes and amendments.
Maintain system and customer data quality.
Manage customer requests in the assigned international region and assist with daily operations, including engaging customers to enhance data quality and answering questions related to contract or invoicing data.
Actively participate in stakeholder and team meetings focused on continuous improvement of customer satisfaction.

Requirements

Professional experience in customer service, sales operations, or an e-commerce setting is a plus.
Experience in commercial processes, including legal alignment, sales cycle, and customer engagement activities.
Proficiency with the MS Office Suite, particularly MS Excel.
Knowledge of CRM (customer relationship management) & contracting system, including Salesforce.
Time and Project management experience.
Stakeholder relationships management skills.
Proactive, solution-driven approach.

Skills

MS Office Suite
MS Excel
CRM
Salesforce
Time management
Project management
Stakeholder relationships management
Proactive
Solution-driven

Location

New York

Work Type

Hybrid

Experience Level

Professional experience

Education Level

Bachelor's Degree

Salary/Compensations

$45,000 - $50,000

Benefits

Medical, Dental and Vision
401(k) with company match and contribution
Hybrid office working policy, Summer Hours, and paid time off
Flexible Spending and Commuter programs
Multiple Life insurance options
Disability coverage
Tuition Assistance
Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
Employee Assistance Program
Family-friendly benefits and a variety of employee discounts
An array of Employee Social Networks

About the Company

Springer Nature is a leading global publisher of research, providing technology-enabled products, platforms, and services to researchers, health professionals, and educators.
The company is committed to progress and fostering understanding through knowledge sharing.
Springer Nature values diverse talent and encourages applications from individuals with strong transferable skills supported by relevant experience.

Equal Opportunity

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the EEOC Know Your Rights poster.
The company is committed to inclusion, believing that diverse perspectives drive progress and aims to create an environment where people and ideas can flourish.
Springer Nature provides accommodations for individuals with access needs related to disability, neurodivergence, or chronic conditions.