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About the Role
Support the smooth running of our retail estate by coordinating maintenance activities across stores, ensuring efficient repairs, effective supplier management, and providing excellent support and communication to store teams. This varied role combines maintenance coordination, supplier management, financial administration, and property project support.
Responsibilities
- Manage the maintenance ticketing system and shared mailbox, ensuring requests are reviewed, prioritised and progressed efficiently.
- Coordinate maintenance and repair works with stores, suppliers and contractors, arranging access and scheduling works as required.
- Obtain quotations and support the review and approval process for maintenance expenditure.
- Track maintenance requests through to completion, ensuring all required documentation and reporting is received.
- Carry out store inspections, documenting findings and monitoring follow-up actions.
- Coordinate planned preventative maintenance programmes, servicing and compliance inspections.
- Maintain accurate records for equipment, warranties, service contracts, compliance certificates and inspection reports.
- Support Health & Safety activities across the property portfolio, working closely with relevant stakeholders.
- Raise purchase orders, process invoices and maintain accurate expenditure records and trackers.
- Support supplier onboarding and maintain contractor records and documentation.
- Produce regular reports on maintenance activity, expenditure, open requests and overdue actions.
- Support property projects including store openings, refurbishments and improvements.
- Assist with lease administration and maintaining key property documentation.
- Provide administrative support for warehouse and logistics activities where required.
- Build effective working relationships with store teams, Area Managers, suppliers and internal stakeholders.
Requirements
- Highly organised, detail-oriented, and enjoys working collaboratively to deliver great service.
- Previous experience in an administration role, preferably within property, facilities, maintenance or retail operations.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent attention to detail and a high degree of accuracy.
- Strong written and verbal communication skills.
- Experience raising purchase orders, processing invoices and maintaining financial records.
- Confidence using Microsoft Office applications, particularly Outlook, Excel and Teams.
- Experience using maintenance management, facilities management or helpdesk systems would be advantageous.
- A proactive and solution-focused approach with the ability to work independently and use initiative.
- The ability to maintain accurate records and handle confidential information appropriately.
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Skills
- Microsoft Office (Outlook, Excel, Teams)
- Maintenance management systems
- Facilities management systems
- Helpdesk systems
Location
- High Street Kensington office
Work Type
- Hybrid working (3 days per week in office, 2 days remote)
Experience Level
- Previous administration experience preferred
Salary/Compensations
- £28,860 - £28,860 a year
Benefits
- Competitive salary
- Hybrid working
- Generous staff discount and access to staff sales
- Birthday day off
- Pension contributions and life assurance
- Learning and development opportunities
- Two paid volunteering days per year
- Access to Help@Hand wellbeing support (remote GP, mental health support, physiotherapy, personal training, retail discounts)
About the Company
- Founded in 1971 in Somerset, England, Mulberry is a British lifestyle brand internationally acclaimed for quality and design.
- Sustainability has been part of the Mulberry ethos since inception.
- Achieved B Corp Certification in 2024.
- A global brand committed to improving its impact on people and the planet.
- Values include honesty, dynamism, and a community-spirited approach.
Equal Opportunity
- Mulberry is an equal opportunities employer and passionate about hiring and developing the best talent.
- All hiring decisions are made solely on qualifications, skills, or experience as they relate to the role.
- Requests for adjustments to application or interview processes can be accommodated by emailing talent@mulberry.com.