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About the Role
The Administrative Agent provides reception, clerical, and delivery support to the Employment & Community programs, ensuring accuracy and integrity of data entry and program information.
Responsibilities
- Engage in extensive data entry into Ministry and YMCA databases, ensuring accuracy and data integrity.
- Manage inbound telephone inquiries and walk-in traffic.
- Provide information and referral services, handling inquiries regarding YMCA and local community programs.
- Provide outbound telephone services, liaising with employers and participants, gathering information, and tracking outcomes.
- Maintain complete files and data management systems.
- Maintain accurate activity records and participant information, compiling statistical reports.
- Assist with administrative procedures including mailing, filing, month-end journal entries, and typing correspondence.
- Perform bank deposits and petty cash reconciliation.
- Represent and communicate the YMCA of Greater Toronto's philosophy to the community and families.
- Perform other related duties as required.
Requirements
- Completion of a Community College Diploma preferred.
- Minimum of two years related experience.
- Advanced computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Organized and detail-oriented.
- Familiar with professional office systems and procedures.
- Motivated, positive individual who enjoys a fast-paced environment.
- Excellent communication and customer service skills.
- Well-developed interpersonal and relationship-building skills.
- Ability to establish rapport and excellent communication with members, staff, and volunteers.
- Excellent written communication skills.
- Flexibility regarding assigned schedules, including evenings and weekends.
- Access to a motor vehicle is an asset for travel between sites.
- Ability to work efficiently independently and as part of a team.
- Commitment to diversity, equity, inclusion, and building a sense of belonging.
- Commitment to the YMCA’s Mission, Vision and Values.
- Commitment to uphold strong safeguarding practices to protect the safety, well-being, and inclusion of children and youth.
- Must possess YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.
- Legally entitled to work in Canada.
Skills
- Data entry
- Database management
- Reception
- Clerical support
- Delivery support
- Telephone inquiries
- Information and referral services
- File maintenance
- Data management
- Statistical reporting
- Mailing
- Filing
- Journal entries
- Typing
- Bank deposits
- Petty cash reconciliation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Communication skills
- Customer service skills
- Interpersonal skills
- Relationship building
- Written communication skills
- Teamwork
- Independent work
Location
- 365 Bloor East, Toronto
Work Type
- Full Time
- Salaried
- Contract-1 year
Experience Level
- Minimum of two years related experience
Education Level
- Community College Diploma preferred
Salary/Compensations
- $45,820
Benefits
- Total compensation package
About the Company
- The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
- We are committed to helping our employees reach their full potential and are recognized as a great place to work.
- We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
- Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
- Our 2025–2030 strategic plan, Greater Together, outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
Equal Opportunity
- The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
- We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
- As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
- If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
- In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.
- The YMCA only considers applicants who are legally entitled to work in Canada.
- We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.