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About the Role
The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience.
Responsibilities
- Provide the highest quality of service to the customer at all times.
- Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company.
- Handle guest mail and messages per established procedures.
- Be very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake up calls.
- Know how to clean guest rooms to standards.
- Clean lobby, meeting room, vending room, breakfast room, and back-office area.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or supervisors.
- Assist in marketing effort by completing Company Tracking.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.
Requirements
- Prior hotel or hospitality experience is required.
- Work experience as a Hotel Front Desk Associate or similar role preferred.
- Experience with hotel reservations software preferred.
- Customer service attitude.
- Excellent communication and organizational skills.
- Ability to commute to Latham, NY 12110 (Required).
- Ability to relocate to Latham, NY 12110 before starting work (Required).
Skills
- Customer service
- Communication skills
- Organizational skills
Location
- Latham, NY 12110
Work Type
- Full-Time
- In person
Experience Level
- Prior hotel or hospitality experience required
- Work experience as a Hotel Front Desk Associate or similar role preferred
- Experience with hotel reservations software preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.00/hr.-$16.50/hr.
Benefits
- 401(k)
- Employee discounts
- Paid time off
- Parental leave
- Employee discount
- Paid time off
About the Company
- The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team.