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About the Role

The Sr. Reprographic Associate delivers exceptional customer service for clients, leading employees and directing workflow in reprographics, copy, and mail services across physical and digital environments. This role also supports intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, and other back-office services as needed.

Responsibilities

Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies.
Communicate with direct reports, manager, and client on job or deadline issues.
Immediately escalate operational problems or issues to Supervisor or Manager.
Handle client concerns and problem-solve resolutions in accordance with policies and procedures.
Intake jobs by interpreting client requests and coordinating workflow within the team, prioritizing jobs and delegating duties.
Ensure the team provides outstanding service to the client while building strong customer relationships.
Produce required reports on schedule.
Assist the team in completing large or complex jobs.
Conduct and oversee quality assurance processes to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Assess incoming requests, selecting the best equipment and/or resources for successful completion.
Ensure team follows standard operating procedures.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Perform additional duties such as setting up conference rooms with audio/visual equipment, mail and messenger services, food and beverage services, reception coverage, managing phone lines, visitor check-in, and supporting large projects.
Lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea and client site policies.
Use equipment and supplies in a cost-efficient manner.

Requirements

High school diploma or equivalent.
Minimum of 3 years’ experience in office services, preferably in a legal, banking, or large corporate environment.
Experience leading employees in process and policy adherence, and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills, generally using Microsoft Office.
Familiar with procedures, software, and equipment supporting applicable service lines.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure in all customer service interactions.
Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with a positive can-do attitude.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Skills

Customer service
Reprographics
Copy services
Mail services
Digital environments
Physical environments
Workflow management
Client relations
Reporting
Quality assurance
Microsoft Office
Problem-solving
Communication skills
Attention to detail
Professionalism
Decision making
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

3+ years of experience in office services
Experience leading employees

Education Level

High school diploma or equivalent

Salary/Compensations

USD 21.97 - USD 31.20 - hourly

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
At RRD, we value innovation, authenticity, and integrity.
To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience.
We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

Equal Opportunity

RRD is an Equal Opportunity Employer, including disability/veterans