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About the Role
The Jean Tweed Centre is seeking a Case Manager to provide encouragement, emotional support, and practical advice to clients, their families, and communities. This role involves coordinating support and outreach activities, including substance use services, motivational counseling, assessment, referral, education, and monitoring client activities.
Responsibilities
- Establish a comprehensive, individualized service plan with each client.
- Lead a collaborative wrap-around process for comprehensive service coordination.
- Provide case management support including counselling, outreach, ongoing assessment, goal planning, referral, development of support systems, and system navigation.
- Refer clients and support them in accessing health and community-based services.
- Complete required case notes, evaluations, and data entry reports accurately and timely.
- Conduct job responsibilities with a commitment to harm reduction, trauma-informed, women-centred, and anti-oppressive practices.
- Maintain documentation of relevant client interactions, interventions, and collateral contacts.
- Monitor client progress and prepare necessary reports and letters.
- Participate in staff meetings, team development, and supervision meetings.
- Collaborate with supervisor to discuss job performance and establish professional goals.
- Engage in ongoing staff development and personal learning.
- Abide by the Occupational Health and Safety Act and report incidents immediately.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned.
- Maintain a client service orientation, addressing client needs and concerns.
- Work collaboratively, respecting others, sharing information, and celebrating successes.
- Demonstrate accountability by taking responsibility and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity, and addressing oppression.
- Commit to continuous learning through professional development, feedback, and skill application.
Requirements
- Bachelors Degree in Social Work, or a related discipline.
- 3 years of work experience in Mental Health, Substance Use, Criminal Justice and/or related field.
- Expertise in providing counselling and case management to individuals with complex histories of mental health concerns, substance use, and criminal justice involvement.
- Working knowledge of best practices in mental health, substance use, harm reduction, trauma, and the therapeutic relationship.
- Working knowledge of trauma-informed practice, women-centred principles, and best practices for women and substance use.
- Working knowledge of psycho-social rehabilitation and recovery principles.
- Working knowledge of the criminal justice system, housing, health care, and community resources in the Toronto area and related provincial resources.
- Ability to work independently with minimal day-to-day supervision.
- Crisis intervention skills.
- Well-developed problem-solving abilities.
- Well-developed interpersonal skills.
Skills
- Counselling
- Case Management
- Harm Reduction
- Trauma-Informed Practice
- Women-Centred Principles
- Anti-Oppressive Practices
- Motivational Counselling
- Assessment
- Referral
- Crisis Intervention
- Problem-Solving
- Interpersonal Skills
Location
- Milton, ON L9T 5E6
Work Type
- Hybrid
- Full-time
Experience Level
- 3 years of work experience
Education Level
- Bachelors Degree in Social Work, or a related discipline
Salary/Compensations
- CA$29.70 - CA$34.75 per hour
Benefits
- Extended Health Care
- Dental Coverage
- Employee Assistance Program (EAP)
About the Company
- Jean Tweed Centre is a leading, community-based organization that provides a safe and supportive environment for women with substance use, mental health, and gambling concerns.
- Our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.
- We provide a client-centered approach to health, understanding each woman’s experience within the broader physical, emotional, social, cultural and gender framework.
- The Release from Custody Program provides support to incarcerated women through a women-centered approach focused on individual strengths and goals.
- This program provides access to support and connection to community resources upon release to assist incarcerated women with transition back into their community.
Equal Opportunity
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process.
- We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.