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About the Role
We are seeking a Field Engineering Subject Matter Expert focused on Enterprise Networking to define and improve complex network implementation work across our North America Field Engineering organization. This senior technical individual contributor role requires deep network field implementation experience combined with the ability to create standards, technical work packages, methods, and training for scalable delivery. You will support the entire opportunity and delivery lifecycle, including sales support, feasibility validation, estimating, establishing technical standards, supporting high-risk projects, developing employees and partners, and ensuring consistent quality at scale. A key focus is closing the loop between sales, field experience, and the delivery model.
Responsibilities
- Serve as the practice level technical authority for Enterprise Networking delivery across Field Engineering.
- Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
- Partner with Sales, Solutions, and Costing / Estimating to determine technical feasibility, proper scope, supportability, and grounding in current field experience before customer commitments are made.
- Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
- Define repeatable network implementation, migration, cutover, rollback, validation, port mapping, and evidence methods for complex field programs.
- Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
- Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
- Assess partner technical capability and readiness for defined work types.
- Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
- Review field work requirements to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
- Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
- Perform Enterprise LAN, WAN, wireless, campus, and branch network field implementation.
- Execute network hardware installation and refresh, optics, patching, console access, rack placement, labeling, and physical validation.
- Support wireless implementation readiness, access point deployment, survey support, and field evidence requirements.
- Manage network migration, cutover, rollback, recovery, and change execution from a field implementation perspective.
- Create methods of procedure, port maps, rack elevations, device inventories, cutover and rollback plans, validation checklists, and closeout evidence.
Requirements
- Ten or more years of progressive experience in enterprise networking, network field implementation, or related professional services delivery.
- At least five years supporting complex migrations, refreshes, or multi-site programs.
- Demonstrated field implementation depth across enterprise LAN, WAN, wireless, campus, branch, or other mission-critical network environments.
- Strong understanding of network hardware, racks, power, grounding, optics, patching, console access, management dependencies, labeling, and physical acceptance.
- Experience translating network designs, bills of material, rack elevations, port maps, wireless plans, implementation plans, and change records into executable field work.
- Experience building technical standards, methods of procedure, work packages, checklists, training, or other repeatable delivery artifacts.
- Experience supporting customer-facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
- Experience leading network implementation escalations, root cause analysis, corrective action, and quality recovery.
- Strong written and verbal communication skills and the ability to influence across functions without direct authority.
- Willingness to travel based on customer and business requirements.
- Willingness to support nonstandard work windows when required.
- Experience with large campus, branch, retail, healthcare, or national network refresh and migration programs.
- Experience with wireless deployment, survey workflows, access point implementation, and validation.
- Experience in a partner-led or subcontracted field delivery model.
- Experience mentoring senior technical professionals and developing technical training.
- Bachelor's degree in a relevant technical discipline or equivalent practical experience.
- Complex opportunities are technically sound and major field delivery risks are identified early in the sales motion.
- Priority services have clear, adopted technical standards, required artifacts, and repeatable delivery methods.
- Project Engineers and delivery teams receive expert support without losing project ownership.
- Recurring quality defects, rework, scope gaps, and material gaps between planned and actual execution decrease over time.
- Field lessons are reflected in updated delivery standards, SOW inputs, labor and productivity assumptions, and Costing / Estimating guidance for future opportunities.
- Sales, Solutions, and Costing / Estimating receive credible field insight early enough to improve the next opportunity before it becomes a delivery problem.
- Employees and delivery partners become more capable and consistent.
- Field Engineering can scale the practice without relying on the SME to personally participate in every project.
- Customer access, safety, credential, and work schedule requirements apply.
Skills
- Enterprise Networking
- Network Field Implementation
- Network Design
- Bill of Materials
- Rack Elevations
- Port Maps
- Wireless Plans
- Implementation Plans
- Change Records
- Technical Standards Development
- Methods of Procedure
- Work Packages
- Checklists
- Training Development
- Customer Facing Technical Discussions
- Sales Pursuits
- Solution Development
- Estimating
- Costing
- Statements of Work
- Network Implementation Escalations
- Root Cause Analysis
- Corrective Action
- Quality Recovery
- Written Communication
- Verbal Communication
- Influence
- Cisco CCNP
- Aruba Credentials
- Juniper Credentials
- Wireless Credentials
- Large Campus Network Implementation
- Branch Network Implementation
- Retail Network Implementation
- Healthcare Network Implementation
- National Network Refresh
- National Network Migration
- Wireless Deployment
- Survey Workflows
- Access Point Implementation
- Access Point Validation
- Partner-Led Field Delivery
- Subcontracted Field Delivery
- Mentoring Senior Technical Professionals
Location
- North America
- Remote
- Customer Sites
Work Type
- Field Engineering
- Remote Work
- Travel
Experience Level
- Senior Technical Individual Contributor
- Ten or more years of progressive experience
- At least five years supporting complex migrations, refreshes, or multi site programs
Education Level
- Bachelor's degree in a relevant technical discipline or equivalent practical experience
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans for good health, future financial security, and peace of mind
About the Company
- Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
- We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
- We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
- In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.