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About the Role
The Manager - Modern Endpoint Management leads the enterprise endpoint strategy, lifecycle management, and operational maturity across the organization's complete device fleet. This role unifies mobility and desktop operations under a single governance model, establishing standardized frameworks, modern management practices, and security baselines for a secure, scalable, and compliant endpoint environment. Leveraging Unified Endpoint Management (UEM) platforms, this role drives automation, zero-touch provisioning, and continuous improvement for a consistent, high-quality user experience.
Responsibilities
- Define and drive the enterprise endpoint strategy across mobile and desktop platforms.
- Establish governance frameworks, policies, and standards for device management.
- Develop and maintain unified endpoint roadmaps.
- Lead the transition from legacy endpoint management solutions to cloud-native modern management technologies.
- Lead end-to-end device lifecycle management.
- Design and deploy zero-touch provisioning workflows.
- Maintain standardized operating system deployment images and configuration baselines.
- Standardize and mature endpoint management processes through KPIs, SOPs, and automated workflows.
- Drive continuous improvement initiatives to reduce manual operational effort.
- Create and manage device compliance policies, configuration profiles, and security baselines.
- Ensure seamless integration with Microsoft 365 security services.
- Implement endpoint protection, encryption technologies, and data loss prevention controls.
- Monitor and respond to endpoint and mobile security incidents.
- Package, deploy, and maintain applications through the UEM platform.
- Manage Mobile Application Management (MAM) policies.
- Identify opportunities to automate and improve workflows across the application delivery lifecycle.
- Serve as the subject matter expert (SME) for endpoint operations.
- Provide Tier 3 escalation support and technical guidance.
- Define, track, and report on KPIs and SLAs for endpoint services.
- Manage relationships with mobile carriers and hardware/OEM vendors.
- Drive cost optimization initiatives, contract alignment, and vendor performance management.
- Lead endpoint initiatives focused on process improvement, modern management adoption, and lifecycle optimization.
- Identify and implement automation opportunities across the endpoint environment.
- Partner with security, infrastructure, and identity management teams.
Requirements
- Expert-level proficiency with Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platforms, including Microsoft Intune / Endpoint Manager.
- Advanced knowledge of Windows operating system deployment, patching methodologies, and associated technologies such as Windows Autopilot.
- Strong proficiency in scripting and automation, particularly PowerShell.
- Deep understanding of mobile operating systems, including iOS/iPadOS, Android, and macOS management.
- Advanced project coordination, stakeholder management, and project scheduling capabilities.
- Ability to communicate technical concepts effectively to leadership teams and business stakeholders.
- Experience creating detailed operational reporting, analytics, and performance metrics for endpoint environments.
- Knowledge of ITIL-based service management and change management practices.
- Ability to assess risk, prioritize competing initiatives, and execute effectively within complex enterprise environments.
- Completed Bachelor's degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in IT Operations with a focus on endpoint and device management.
- 1+ years of management experience preferred.
- Strong knowledge of governance frameworks, lifecycle management practices, and operational processes across mobile and desktop environments.
- Strong understanding of enterprise endpoint security, identity management technologies including Entra ID (Azure AD), and network integration.
- Proven experience leading cross-functional IT projects and modern endpoint management migrations.
- Experience with Apple Business Manager and Android Enterprise enrollment programs.
- Strong experience working with mobile carriers, including Verizon, AT&T, and T-Mobile.
- Ability to travel 20%
Skills
- Unified Endpoint Management (UEM)
- Mobile Device Management (MDM)
- Microsoft Intune / Endpoint Manager
- VMware Workspace ONE
- MobileIron
- Windows operating system deployment
- Windows Autopilot
- PowerShell scripting
- iOS/iPadOS management
- Android management
- macOS management
- Project coordination
- Stakeholder management
- Project scheduling
- Operational reporting
- Analytics
- Performance metrics
- ITIL
- Service management
- Change management
- Risk assessment
- Enterprise endpoint security
- Entra ID (Azure AD)
- Network integration
- Apple Business Manager
- Android Enterprise
- Mobile carrier management
- Microsoft 365 security services
- Microsoft Defender for Endpoint
- Conditional Access
- Windows Update for Business (WUfB)
- BitLocker
- FileVault
- Zero Trust architecture
- Mobile threat defense solutions
- ServiceNow
- Power BI
Location
- Somerset, NJ
- Austin, TX
Work Type
- Hybrid
Experience Level
- 5+ years of experience in IT Operations with a focus on endpoint and device management
- 1+ years of management experience
Education Level
- Bachelor's degree or equivalent combination of education and relevant work experience
Salary/Compensations
- $120,000 - $150,000
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
- The heartbeat of SHI is our employees – all 7,000 of them.
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status