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About the Role
As a Branch Administrative Agent at Private Bank 1859, you will be the first point of contact for clients, visitors, and colleagues, impacting the overall experience through your welcoming demeanor, organizational skills, and ability to maintain a smooth work environment. This role requires you to work onsite, Monday to Friday, from 8:30 AM to 5:00 PM.
Responsibilities
- Welcome clients, visitors, and colleagues, directing them to the appropriate person or space with a professional and attentive experience.
- Prepare the reception area, client lounges, meeting rooms, and shared spaces daily to ensure they are clean, organized, and ready for clients.
- Coordinate room bookings, temporary workstations, access cards, catering services, and meeting/activity logistics.
- Manage office supplies, business cards, mail, courier services, and necessary inventories for daily operations.
- Provide first-level support for technology, telecommunications, and facilities-related requests, collaborating with internal teams, vendors, and property management partners to resolve issues.
- Support office administrative activities, including building-related service requests and organizing health and safety committee meetings.
Requirements
- College or university diploma, or an equivalent combination of training and experience.
- Experience in administrative support, reception, hospitality, office coordination, or customer service.
- Experience coordinating meetings, events, or services for internal or external clients.
- Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and Teams.
- Experience managing office supplies, facilities, vendors, or office services is an asset.
- Knowledge of occupational health and safety practices and security protocols is an asset.
Skills
- Communication
- Conflict Resolution
- Emotional Intelligence
- Multitasking
- Organizational Skills
- Stress Management
- Teamwork
- Responsibility
- Client Focus
- Decision Making
- Attention to Detail
- Digital Dexterity
- Initiative
- Learning Agility
- Resilience
Location
- Toronto
Work Type
- Onsite
- Full-time
- Permanent
Education Level
- College or university diploma
Benefits
- Competitive compensation
- Flexible benefits program for well-being
- Flexible group insurance
- Generous retirement plan
- Share purchase plan
- Employee and family assistance program
- Preferred banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep improvement clinic
About the Company
- Private Bank 1859 offers personalized services to affluent and high-net-worth clients, with an integrated offering including personal and business banking, wealth management, estate planning, and tax strategies.
- The Client Services team supports a shared work environment for approximately 165 colleagues across multiple sectors.
- The team is known for its collaborative and multidisciplinary approach and its commitment to consistently providing a professional and welcoming experience.
- This position offers an opportunity to gain experience in a corporate and financial services environment, collaborating with various teams and developing an internal network.
- Structured onboarding, team introductions, and regular one-on-one meetings support integration and development.
- The Bank values continuous development and internal mobility through personalized, action-based learning programs.
- Access to tools like the Data Academy, language training, Harvard Learning Center, and coaching/mentoring support is available.
- We are a human-sized bank known for its boldness, entrepreneurial culture, and passion for people, aiming to make a positive impact.
- Our core values are camaraderie, agility, and empowerment, with inclusion at the heart of our commitments.
- We strive to provide an accessible and barrier-free work environment for all employees.
- We aim to provide accessibility measures during the recruitment process and encourage candidates to disclose any accommodation needs.
- We welcome candidates from all backgrounds and are interested in what you can contribute to our team.
- Opportunities for career advancement and development are numerous, including action-based learning, training, co-development, peer matching, professional coaching, or mentoring, internal career days, and forums to connect with leaders.
- We foster inclusion in an environment where unique visible and invisible characteristics are valued.
- We welcome applications from all backgrounds and are interested in your potential contributions to our team.
Equal Opportunity
- We aim to provide accessibility measures during the recruitment process. If you require accommodation, please inform us during your initial exchanges.
- We welcome candidates from all backgrounds and are interested in what you can contribute to our team.
- We foster inclusion in an environment where unique visible and invisible characteristics are valued.
- We welcome applications from all backgrounds and are interested in your potential contributions to our team.