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About the Role

The Project Director of Virtual Services provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs, expanding access to essential services for refugees and newcomers across the United States. This role oversees program strategy, implementation, performance, and budget management, ensuring compliance and utilizing data-driven approaches. A key focus is developing and scaling innovative, technology-enabled service delivery models.

Responsibilities

Lead the design, implementation, and scaling of a national portfolio of virtual programs to expand access to essential services for refugees and newcomers.
Provide strategic leadership and oversight of interagency virtual services working groups to foster collaboration and alignment.
Build and cultivate an inclusive, impactful team, supporting managers in leading their teams effectively.
Design and enable effective monitoring, evaluation, and reporting on program services, ensuring a data-driven approach.
Coordinate with HQ Finance staff to ensure compliance with donor and organizational requirements, including financial planning and expenditure monitoring.
Lead the product strategy, development, and deployment of ALMA, IRC's AI-powered virtual assistant.
Lead IRC's Service Excellence Advisory Committee, creating opportunities for clients to inform program design and improvement.
Provide technical expertise and strategic input into the development of grant proposals and program designs.
Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other key stakeholders.
Perform other related duties as assigned.

Requirements

Minimum 5-7 years of progressively responsible work experience with refugee resettlement, including experience with initial resettlement programming.
3-4 years of program management experience, with experience scaling program response preferred.
Significant staff management, program development, monitoring, and evaluation experience.
Demonstrated ability to promote an organizational culture reflecting IRC’s core values.
Ability to lead through collaboration across diverse individuals and perspectives.
Financial management skills, including effective management of contract-based budgets.
Proven people management skills and ability to deliver results.
Superior organizational skills with the ability to set priorities and manage time effectively.
Strong communication skills, both written and verbal.
Strong digital literacy, including MS Office suite and database systems.
Familiarity with generative AI in client settings.

Skills

Refugee resettlement
Program management
Staff management
Program development
Monitoring and evaluation
Financial management
Budget management
AI product strategy
Client engagement
Stakeholder engagement
Written communication
Verbal communication
Organizational skills
Digital literacy
MS Office suite
Database systems
Generative AI

Location

United States

Work Type

Fully remote

Experience Level

5-7 years of work experience with refugee resettlement
3-4 years of program management experience

Education Level

Master's degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.

Salary/Compensations

$85,000 - $105,000/yr

Benefits

10 paid sick leave days
10 U.S. holidays
20-25 generous paid time off based on role and tenure
Medical insurance starting at $163/month
Dental insurance starting at $6.50/month
Vision insurance starting at $5/month
Flexible spending accounts (healthcare, dependent care, and commuter)
403(b) retirement savings plan with employer match (immediate vesting)
Non-elective employer contribution to retirement plan based on age and years of service (3-year vesting)
Disability and life insurance
Employee Assistance Program (EAP)

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities.
IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

Equal Opportunity

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.