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About the Role
The Count Room Floor Manager is responsible for managing all facets of the drop/count operations, safeguarding and accounting for all casino money drops, and organizing and maintaining all drop boxes. This role involves directing and developing staff, preparing performance reviews, providing departmental guidance, and assisting with schedules and assignments. The Manager exercises independent judgment in staffing, scheduling, performance management, and policy enforcement, serving as a management representative with significant input into hiring and disciplinary actions.
Responsibilities
- Supervise, lead and direct drop and count room activities, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures.
- Supervise subordinate Count room Coordinator and performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions.
- Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
- Evaluate shift schedules and adjusts, if necessary, to accommodate operational and departmental needs.
- Prepare, maintain, and submit essential paperwork and reports.
- Oversee Count Operations applicable functions on any assigned shift.
- Maintain logs and other required documentation including but not limited to; drop reports, maintenance records, attendance reports, and associate incident documentation.
- Monitor and maintain all equipment/tables that are used in the operation of count room function.
- Work with the Count rooms Operation’s Management to ensure efficient and accurate operations of the department and correct any noted deficiencies.
- Properly and safely use equipment used during the daily operations of the count room including but not limited to the currency sorting machine, calculators, carts, etc.
- Attend periodic meetings and training sessions.
- Demonstrate and provide outstanding customer and employee relations at all times.
- Present oneself in a neat and clean appearance at all times.
- Perform other duties as assigned.
Requirements
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Ability to respond to common inquiries from other employees or guests.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Ability to compute basic mathematical calculations.
- Ability to decipher various reports and maintains reports upon request.
- Must have the ability to maintain discretion and confidentiality.
- Must be able to interact with internal and external guests in a professional manner.
- Employees must be able to work varying schedules to reflect the business needs of the property.
- Must be at least 18 years old.
- Possess a high school or equivalent diploma.
- Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
- Demonstrated a working knowledge of state gaming regulations pertaining to casino operations.
Skills
- Fluency in English required, second language a plus.
- Moderate physical ability such as lift or maneuver at least fifty (50) pounds.
- Varied instances of standing/walking.
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Location
- New York City
Work Type
- Full-time
Experience Level
- Two (2) years’ experience in a Supervisory position or equivalent
- Two (2) years’ management experience in the hiring position’s Department
- Five (5) years’ related work experience in a money handling setting required
- Three (3) years’ related experience in a Casino count room setting preferred
Education Level
- High school or equivalent diploma
- Associate’s Degree in Business or closely related field
About the Company
- Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
- We are looking to hire an enthusiastic and dedicated team of professionals.
Equal Opportunity
- The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
- We welcome the strength of diversity in our workforce.