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About the Role
This role focuses on ensuring the accuracy, ease of use, and appropriate support of Eversource’s Human Resource systems, providing outstanding service to HR customers. You will process HR transactions with quality and timeliness, troubleshoot issues, and encourage self-service. The position is accountable for working with HRIS to develop reports and analytics, and will participate in the research, analysis, design, implementation, maintenance, administration, and operation of HR systems like Workday.
Responsibilities
- Maintain HRIS systems to ensure data integrity and accuracy of transactions and data.
- Provide accurate, consistent, and timely responses to HR process, system, and data requests.
- Resolve tickets and issues in a timely manner.
- Collaborate with the HR Organization to process mass system changes (e.g., reorganizations, job changes, union agreements).
- Assess current system utilization and identify, recommend, and implement system and process improvements.
- Collaborate with the HRIS team on application upgrades, functional changes, training, and streamlining operational processes.
- Assist in the execution of core HR processes (e.g., Open Enrollment, Compensation Cycle, General Contract Increases).
- Develop and provide training, guides, and documentation on applications.
- Communicate system application changes and provide user training and hands-on support.
- Assist in data analytics and create and analyze complex reports.
- Gather business requirements and develop functional specifications for reports and/or configuration requests.
- Ensure system compliance with data security, SOX, and privacy requirements.
- Maintain knowledge of trends and developments in HR system providers, vendors, and technology.
- Perform various tasks as assigned, including project-based work for the COE and assigned lines of business.
- Respond to emergency situations to meet customers’ needs as part of every employee’s role, which may include an Emergency Restoration assignment outside of normal responsibilities, hours, and location.
Requirements
- Demonstrated expertise and knowledge of system development methodologies, application development and support, and information system technology.
- Requires analytical, verbal, and written communication and interpersonal skills.
- Ability to use PC desktop applications (e.g., Microsoft Word, Excel, etc.), report writing tools, and Human Resources Information Systems (preferably Workday).
- General knowledge of Human Resources business functions preferred.
- Must be available to work emergency restoration assignments as required.
- Must be available to travel between MA/CT/NH as necessary.
- Work includes analyzing, consulting, designing, implementing, presenting, leading, and coordinating.
- Ability to perform multiple simultaneous activities, meet deadlines, and work under pressure.
- Applicants requiring visa sponsorship will not be considered.
Skills
- System development methodologies
- Application development and support
- Information system technology
- Analytical skills
- Verbal communication skills
- Written communication skills
- Interpersonal skills
- PC desktop applications (Microsoft Word, Excel)
- Report writing tools
- Human Resources Information Systems (Workday preferred)
- HR business functions
- Data analytics
- Report creation
- Report analysis
- Business requirements gathering
- Functional specifications development
- Data security compliance
- SOX compliance
- Privacy requirements compliance
Location
- MA/CT/NH
Work Type
- Hybrid
- Regular
Experience Level
- Minimum of three (3) years business, information systems and/or technical experience
Education Level
- Bachelor’s Degree in Business Administration, Computer Science, related discipline, or equivalent experience
Salary/Compensations
- $84,530.00-$93,920.00
Benefits
- Competitive total rewards program
- Overview of benefits programs available on careers site
- Eligible for a potential incentive
About the Company
- Eversource Energy is an Equal Opportunity Employer.
- VEVRRA Federal Contractor
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.