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About the Role
Selected candidates will become a Retail Personal Banker II after completing a 4-8 week onboarding and education program. This role is a sales position focused on developing relationships and promoting banking products and services to meet customer needs.
Responsibilities
- Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
- Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions.
- Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
- Focus on cross-selling to existing customer base and engaging in outside sales activities.
- Establish close working relationships with assigned Business Partners and refer customers for holistic financial solutions.
- Consistently meet/exceed customer experience and individual/team production goals.
- Provide guidance to CSRs with respect to the sales and referral process.
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
- Answer customer questions and own customer issues.
- Maintain a position of trust and responsibility by keeping all business confidential.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
- Adhere to established policies and procedures while opening/servicing the full range of Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Participate in the opening/closing process of the Financial Center or Bank Mart.
- Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.
Requirements
- College degree or work experience providing transferrable skills or combination of education and experience.
- Experience in the financial industry preferred.
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
- Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
- Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
- Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Skills
- Sales development
- Relationship building
- Consultative sales
- Financial Needs Assessment
- Cross-selling
- Outside sales activities
- Communication
Location
- Columbus, Ohio 43214
Work Type
- Onsite
- Full-time
Experience Level
- Retail Personal Banker II
Education Level
- College degree or equivalent experience
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
About the Company
- Make banking a Fifth Third better®
- We connect great people to great opportunities.
- Discover a career in banking at Fifth Third Bank.
- At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
- Fifth Third Bank, National Association is proud to have an engaged and inclusive culture.
Equal Opportunity
- Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.