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About the Role

We are looking for a Senior SRE to own how we detect, respond to, and learn from incidents, and to drive consistent observability across services and teams. This role sits at the intersection of reliability engineering and cross-team enablement—you will work alongside our Infrastructure team to complement their platform-building work with a sharp focus on operational excellence and measurable reliability. You will partner with engineering and platform teams to reduce MTTD and MTTR, and to make reliability measurable, repeatable, and ultimately team-owned.

Responsibilities

Lead and refine the incident lifecycle: detection, triage, communication, mitigation, resolution, and post-incident review.
Define and maintain severity models, escalation paths, on-call expectations, and runbooks/playbooks.
Facilitate blameless postmortems and turn findings into tracked remediations and shared learning.
Improve coordination during major incidents, including roles, tooling, customer/stakeholder updates, and handoffs.
Partner with security, support, and product on incident communications and regulatory or contractual obligations.
Establish and maintain organization-wide standards for metrics, logs, and traces in Datadog.
Define and drive adoption of SLOs, SLIs, and error budgets across engineering teams.
Build and maintain reusable Datadog dashboard templates, monitor templates, and alerting patterns.
Champion golden signals and RED/USE-style alerting philosophies.
Partner with the Infrastructure team on observability stack decisions, multi-tenancy, cost controls, and data lifecycle.
Continuously reduce alert noise through threshold tuning, ownership assignment, and on-call load management.
Mentor engineers on operational excellence, safe deployment practices, and production readiness.
Contribute to capacity planning, chaos/game-day exercises, and reliability reviews for critical changes.
Serve as a connective layer between the SRE and Infrastructure teams—aligning on tooling, standards, and shared goals.

Requirements

5+ years in SRE, production engineering, or equivalent, including on-call responsibility for customer-facing systems.
Proven experience running or significantly improving incident response (process, tooling, or both) in a distributed systems environment.
Deep, hands-on experience with Datadog—building dashboards, monitors, and instrumentation standards across multiple teams or services.
Experience with metrics, logging, and tracing at scale.
Demonstrated experience defining SLOs/SLIs and error budget policies in production.
Comfortable working with teams to codify the metrics their reliability posture is based on.
Strong understanding of Linux, networking, distributed systems failure modes, and cloud or hybrid infrastructure (Kubernetes, load balancers, databases, queues).
Proficiency in at least one of Go, Python, or similar for tooling and automation.
Comfort with IaC concepts (Terraform or equivalent).
Clear written and verbal communication skills.
Ability to facilitate discussions during high-pressure incidents and deliberate postmortems.
Track record of influencing without direct authority and driving adoption across engineering teams.

Skills

Datadog
Metrics
Logging
Tracing
SLOs
SLIs
Error budgets
Linux
Networking
Distributed systems
Kubernetes
Load balancers
Databases
Queues
Go
Python
Terraform
OpenTelemetry
PagerDuty
Incident.io
Opsgenie
Statuspage

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

Competitive salary

Benefits

100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Iru Wellness Week the first week in July
Equity for full-time employees
In-office lunch stipend provided
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth

About the Company

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices.
Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital.
In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million.
Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS.
Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far.
If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically.
We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Equal Opportunity

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.
Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.