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About the Role
MUFG is seeking a Front Office Sales and Trading Support Specialist to join its Front Office Solutions team in New York. This role provides day-to-day support for electronic trading platforms, assists with regulatory reporting, troubleshoots production issues, and collaborates with internal and external teams to deliver solutions in a fast-paced trading environment. This position offers excellent exposure to Fixed Income and Equity trading workflows, electronic trading systems, and regulatory reporting within a leading global financial institution.
Responsibilities
- Provide day-to-day production support for Bloomberg TOMS and related front-office trading applications.
- Deliver first-line support for Sales & Trading users and Alternative Trading Systems (ATS).
- Troubleshoot and resolve issues related to platform availability, trade processing, pricing, market data, and position feeds.
- Partner with technology teams, infrastructure groups, and third-party vendors to investigate and resolve production incidents.
- Support Equity and Fixed Income regulatory reporting processes.
- Assist with testing, implementation, and deployment of new platforms, enhancements, and system upgrades.
- Support integration efforts between vendor platforms and proprietary MUFG systems.
- Monitor system health, identify process improvements, and contribute to operational excellence initiatives.
- Create and maintain workflow documentation, support procedures, and technical documentation using Visio, Word, and internal Wiki platforms.
- Participate in incident management and escalation procedures to ensure timely issue resolution.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline, or equivalent work experience.
- Strong verbal and written communication skills with the ability to interact effectively with business and technology stakeholders.
- Experience supporting users in a fast-paced, client-facing, or front-office environment.
- Understanding of Fixed Income and/or Equity products and associated trade lifecycles.
- Ability to work independently, prioritize multiple tasks, and learn new technologies quickly.
- Hands-on experience with Windows and Unix/Linux operating systems.
- Experience with scripting and automation tools such as Shell (sh), Korn Shell (ksh), Bash, or Batch scripting.
- Strong analytical, troubleshooting, and problem-solving abilities.
Skills
- Bloomberg TOMS
- Alternative Trading Systems (ATS)
- FIX Protocol (FIX 4.2 – 5.0)
- Windows
- Unix/Linux
- Shell scripting
- Korn Shell scripting
- Bash scripting
- Batch scripting
- Visio
- Word
- Wiki platforms
- Excel
- Murex (MURE)
Location
- New York
Work Type
- Hybrid
- On-site
- Remote
Experience Level
- Mid-level
Education Level
- Bachelor's degree in Computer Science
- Bachelor's degree in Information Systems
- Bachelor's degree in Engineering
- Bachelor's degree in a related technical discipline
- Equivalent work experience
Salary/Compensations
- $130k - $159k
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
About the Company
- Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups with 150,000 colleagues globally.
- MUFG strives to make a difference for every client, organization, and community served.
- The company stands for its values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
- MUFG's vision is to be the world’s most trusted financial group.
- It is part of MUFG's culture to put people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed, and agility.
- MUFG invests in talent, technologies, and tools that empower employees to own their careers.
Equal Opportunity
- We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
- We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.