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About the Role

Be part of a team that values connection, accountability, and real impact. Access's Culture Playbook guides how we show up for each other and the people we support, ensuring clear expectations, support, accountability, and a focus on outcomes that matter. Our mission is to help individuals live the healthiest and fullest lives possible, while ensuring our staff can do the same.

Responsibilities

Oversee and direct services that enrich the lives of individuals with intellectual/developmental disabilities.
Ensure compliance with state and OPWDD regulations and agency policies.
Hire, train, and supervise direct care staff.
Ensure quality delivery of services, including personal care, meal preparation, medication administration, and health maintenance.
Manage scheduling, staff development, and physical plant operations.
Maintain program budget and ensure timely billing, staff payroll processing, and appropriate fund utilization.
Supervise and work alongside Direct Support Professionals in a residential setting.
Collaborate with HR and DSP Administrators on staff recruitment, selection, hiring, retention, training, and professional development.
Track direct care staff training due dates for compliance.
Complete staff performance agreements aligned with Core Competencies.
Provide performance feedback and initiate progressive discipline.
Create, review, and ensure implementation of service plans.
Ensure high-quality rehabilitative services and person-centered activities are planned and conducted.
Meet with individuals' circle of support to address programming needs and concerns.
Ensure program efficiency and adherence to budget specifications.
Ensure staff complete documentation thoroughly and timely for maximum billing.
Ensure the safety of individuals and team members.
Oversee routine maintenance and cleaning of vehicles and physical plant.
Coordinate and lead program operations for quality, efficiency, and regulatory compliance.
Report and resolve incidents and compliance issues promptly.
Maintain up-to-date individual charts and ensure proper scanning and filing of documents.
Inspire and promote customer satisfaction.
Participate in the agency's on-call rotation and respond to emergencies.
Complete program staffing schedules and ensure appropriate coverage.
Review and approve staff timesheets using technology.
Organize, multitask, and prioritize duties efficiently.
Provide personalized interactions to ensure high-quality services.
Act professionally and visionarily, communicate effectively, and complete/provide training.
Attend departmental, agency, and community meetings.
Perform other duties as needed or assigned.

Requirements

Demonstrate all skills and attributes outlined in the NYS DSP Core Competencies.
Ability to work in a diverse and inclusive environment with individuals of various abilities.
Complete all mandatory trainings within the first 90 days and maintain ongoing recertifications.
Professionally and effectively communicate both verbally and in writing.
Understand regulations and document services in real-time utilizing electronic technology.
Ability to multi-task and prioritize job responsibilities.
Respond timely and effectively to emergency and crisis situations.
Be proactive to identify, report, and resolve safety/medical concerns.
Ability to accurately count money and complete basic math and banking transactions.
Complete training to become an approved medication administration professional (AMAP) certified and accurately administer medications.
Maintain AMAP certification up-to-date without lapse.
Participate in team meetings and service plan meetings as necessary.
Ensure service plans are written in a timely, accurate manner following life plan meetings.
Provide person-centered, culturally competent services.
Provide continuous care and maintain approved staffing ratios at all times, including weekends and holidays.
Provide on-call coverage for primary site and assigned cluster of sites.
Provide leadership and mentorship to a team of DSPs in a residential setting.
Ability to access reliable transportation.
Maintain a valid, unrestricted, insurable driver's license.
Must be capable of performing all SCIP Interventions.
Able to provide hands-on care to individuals with various physical disabilities.
Ability to perform various household cleaning tasks.
Occasional lifting of 25+ pounds, occasional pushing/pulling of 25+ pounds, and occasional reaching and bending.
Ability to ascend and descend stairs.
Ability to participate in light to moderate physical activities.
Ability to utilize various electronic devices.
Provide transportation utilizing vehicles ranging in size from sedans to large passenger vans.
Exposure to pets may be required at certain sites.

Skills

Supervisory skills
Training and development
Performance management
Budget management
Scheduling
Medication administration
Personal care
Meal preparation
Health maintenance
Documentation
Communication (verbal and written)
Problem-solving
Crisis management
Team collaboration
Customer satisfaction
Technology utilization
Bilingual English and Spanish speaking (plus)
American Sign Language fluency (plus)

Location

Middletown, NY

Work Type

Flexible
On-Call Responsibilities

Experience Level

One-year experience in the field and at least six months' supervisory experience (with Bachelor's Degree)
Two years' experience in the field and at least one-year supervisory experience (with Associate's degree)
At least five years' experience in the field and at least two years' supervisory experience
Internal candidate with at least four years' experience in the field

Education Level

Bachelor's Degree
Associate's degree

Salary/Compensations

$62,353 annually

About the Company

Access values connection, accountability, and real impact.
Our Culture Playbook is how we show up for each other and the people we support.
We are committed to helping people live the healthiest and fullest lives possible, while ensuring our staff can do the same.
We have an uncompromising commitment to quality and integrity.

Equal Opportunity

An Equal Opportunity Employer, including disability and Veterans