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About the Role

This role provides exceptional customer service to shoppers, retailers, and business partners. The successful candidate must be available to work days, evenings, weekends, and holidays, and may be required to stand for extended periods.

Responsibilities

Deliver guest services programs including gift card sales, complimentary item lending, and promotion of mall events.
Receive and direct incoming calls and inquiries via telephone, radio, or in person.
Dispatch Security and Maintenance personnel via portable radio.
Generate weekly reports by accessing relevant information.
Develop and cultivate relationships with the community and shopping center retailers.
Maintain ongoing interaction with customers and act as a liaison between various departments.
Administer gift card sales, oversee file maintenance, reconcile sales, and manage inventory.
Maintain the Guest Services database and ensure customer information is current.
Maintain a log of special events, promotions, changes, and visitor concerns.
Communicate proactively with customers to inform them of pertinent information.
Assist the Marketing Department with the execution of marketing programs.

Requirements

Previous experience in the hospitality field preferred.
Excellent customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multi-task.
Ability to assess, take initiative, and fulfill customer and tenant expectations.

Skills

Responsible
Punctual
Excellent ability to interact with the public
Professional and polished demeanor
Excellent communication skills (written & verbal)
Able to work well under pressure with minimal supervision
Able to meet deadlines

Location

Onsite

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$17.64 to $23.52

Benefits

Competitive rewards package
Best-in-class benefits
Pension

About the Company

Cadillac Fairview has been transforming communities for over 50 years.
We are building leaders at all levels.
We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.
We reward values-based behavior and superior results.
Our everyday actions and critical business decisions are guided by our CF Values: Aim Higher, Own Your Expertise, Collaborate Effectively, Engage with Empathy, Embrace Change.
Join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

Equal Opportunity

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.
If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.
CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.