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About the Role
The Account Services Coordinator supports the AmeriCamp program and Account Services team by reviewing program documentation, coordinating hiring events, evaluating applicant submissions, and facilitating participant-to-camp matching. This role manages a high volume of records, ensuring accuracy and compliance in a fast-paced environment. During the summer season, the coordinator provides key support to participants and host camps, responding to inquiries, assisting with welfare and safety matters, and resolving escalated issues.
Responsibilities
- Review host camp documents for accuracy and completeness.
- Track host camp document status and follow up on missing items.
- Identify and flag discrepancies or compliance concerns in host camp documents.
- Coordinate virtual hiring events, including scheduling and platform setup.
- Prepare event materials and communications for host camps.
- Assist with coordination, setup, and communication with in-person fairs.
- Review applicant pool for profile competitiveness and suitability.
- Identify suitable candidates for host camp openings.
- Assist Account Managers with participant matching.
- Answer routine host camp questions and escalate issues.
- Identify and report system or technical issues to IT.
- Attend weekly virtual meetings with department teams.
- Provide support and guidance to Camp Participants and Host Camps during the summer season.
- Deliver elevated support for urgent participant welfare and safety concerns.
- Participate in an on-duty emergency phone rotation.
Requirements
- Experience reviewing documents or records for accuracy and completeness in an administrative, client services, or recruitment setting.
- Experience maintaining accurate records and tracking data in a database system.
- Experience with a CRM is required.
- Ability to work independently with minimal supervision and follow established protocols.
- Ability to manage a high volume of records and meet firm deadlines without sacrificing accuracy.
- Proficiency in Excel, Word, PowerPoint, and Outlook.
- Excellent writing skills as depicted in your cover letter.
- Consideration of qualified candidates with criminal histories in a manner consistent with local Fair Chance ordinances.
Skills
- Strong Attention to Detail
- Critical Thinking & Initiative
- Ability to Learn Quickly
- Efficiency & Time Management
- Positive, Team-Oriented Attitude
- Strong web-based technology and problem-solving skills
- HubSpot specific experience is a plus.
- Experience coordinating virtual events or meetings using platforms such as Zoom, Google Meet, or Microsoft Teams preferred.
- Previous experience in a cultural exchange program or at a summer camp preferred but not required.
- Previous experience working remotely, from a home-based office.
- Strong customer service experience.
Location
- Remote
Work Type
- Full-time
Experience Level
- Commensurate with experience
Salary/Compensations
- $45,000 - $55,000
Benefits
- Comprehensive benefits package
About the Company
- Intrax is a global organization dedicated to building a more inclusive and connected world through meaningful cultural exchange.
- With programs in more than 100 countries, we connect people and cultures through educational, work, travel, and volunteer experiences that inspire personal growth and prepare individuals to thrive as global citizens.
Equal Opportunity
- Intrax is an Equal Opportunity Employer, and we are committed to creating an inclusive and diverse workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law.
- We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.