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About the Role
The CSSO serves all inpatient units, the Emergency Department, and Support Services with their staffing and scheduling needs. The CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met using a new scheduling application (HIVE). The part-time, temporary (1 year) Scheduling Clerk will ensure all in-scope unit/departments are staffed in an operationally safe and cost-efficient manner by filling shift gaps, handling administrative exchanges, and covering short-notice absences.
Responsibilities
- Resolve basic scheduling queries
- Maintain and update the scheduling system for accuracy
- Coordinate staffing matters through Oracle
- Assess and triage scheduling cases
- Escalate complex issues to the Scheduling Specialist and Manager/COCL
- Problem solve and troubleshoot scheduling issues
- Communicate staffing changes and updates to relevant departments
- Provide administrative support to the CSSO team
- Prepare and distribute staff schedules
- Ensure staffing profiles are accurate and up to date
Requirements
- Post-secondary program completion
- Up to 1 year of scheduling experience
- Experience in a hospital setting or fast-paced environment preferred
- Experience with scheduling and procurement software is an asset
- Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable with technology and able to learn new software quickly
- Ability to maintain confidentiality and knowledge of privacy legislation
- Strong verbal and written communication skills
- Ability to interact professionally with patients, staff, and external contacts
- Excellent customer service skills
Skills
- Scheduling
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Technology proficiency
- Communication
- Customer service
Location
- Onsite
Work Type
- Part-time
- Temporary (1 year)
- Full-time
Experience Level
- Up to 1 year
Education Level
- Post-secondary program
Salary/Compensations
- $28.41 – $32.72 per hour
About the Company
- CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
- CAMH is dedicated to equity, diversity, and inclusion.
- CAMH's core values are Courage, Respect, and Excellence.
- CAMH is implementing its Strategic Plan: Connected CAMH.
- CAMH's mission is to change the way society thinks about and responds to mental illness, eliminate prejudice and discrimination, and shape a world where mental illness is central to our healthcare system.
Equal Opportunity
- CAMH is dedicated to equity, diversity, and inclusion.
- CAMH is committed to fostering a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
- CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
- We welcome applicants from all backgrounds.
- If you require accommodations during the application or recruitment process, please let us know.