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About the Role
The Centralized Staffing & Scheduling Office (CSSO) supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met using a new scheduling application (HIVE). The Scheduling Clerks will ensure all in-scope unit/departments are staffed in an operationally safe and cost-efficient manner by filling shift gaps, handling administrative exchanges, and covering short-notice absences.
Responsibilities
- Resolve basic scheduling queries
- Maintain and update the scheduling system for accuracy
- Coordinate staffing matters through Oracle as directed
- Assess and triage scheduling cases
- Escalate complex issues to the Scheduling Specialist and Manager/COCL
- Problem solve and troubleshoot scheduling issues
- Communicate staffing changes and updates to relevant departments
- Provide administrative support to the CSSO team
- Prepare and distribute staff schedules
- Ensure staffing profiles are accurate and up to date
Requirements
- Up to 1 year of scheduling experience
- Experience in a hospital setting or other fast-paced environment preferred
- Experience with scheduling and procurement software is an asset
- Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable with technology and able to learn new software quickly
- Ability to maintain confidentiality and knowledge of privacy legislation
- Strong verbal and written communication skills
- Ability to interact professionally with patients, staff, and external contacts
- Excellent customer service skills
Skills
- Scheduling
- Microsoft Office
- Technology proficiency
- Communication
- Customer service
Location
- Hospital
Work Type
- Full-time
- Temporary (1 year)
- Rotating shifts
- Onsite
Experience Level
- Up to 1 year
Education Level
- Post-secondary program
Salary/Compensations
- $28.41 – $32.72 per hour
About the Company
- CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
- CAMH is dedicated to equity, diversity, and inclusion.
- CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
- CAMH is on a mission to change the way society thinks about and responds to mental illness.
- To learn more about CAMH, please visit their website at: www.camh.ca.
- To view our Land Acknowledgment, please click here.
Equal Opportunity
- CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
- CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
- We welcome applicants from all backgrounds.
- If you require accommodations during the application or recruitment process, please let us know.