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Processes a variety of financial transactions and assists customers with account-related duties under direct supervision.

Provides excellent customer service, including prompt acknowledgment, friendly disposition, professional image, and accurate transaction processing.
Processes financial transactions such as cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders.
Responds to routine inquiries about bank products and services via in-person, telephone, or mail.
Offers notary service.
Performs branch opening and closing duties according to security and dual control requirements.
Maintains and balances daily cash drawer, receipts, and ATM when required; assists with vault, TCD, and TCR balancing.
Processes mail, night-drop, and ATM deposits, and scans/uploads documents.
Wraps and bags coin, verifies currency, mixes new currency, and turns in mutilated currency.
Opens new accounts, cross-sells bank products and services, explains options, and refers customers as needed.
Inputs customer information and prepares documentation for new accounts, explaining requirements and obtaining signatures.
Performs general maintenance on customer accounts, including address changes, stop payments, e-statement requests, and account closings.
Performs miscellaneous duties such as filing, answering phones, and maintaining supplies.
Performs other duties as required.

High school diploma, GED, or equivalent required.
Minimum one year of retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations with a calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time management, organizational, and problem-solving skills.
Ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including Microsoft Office (word processing, spreadsheets) and custom applications.
Must be self-motivated with strong initiative, high accountability, and attention to detail.

Teller/Customer Service Representative at Hilltop Holdings

Teller/Customer Service Representative