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About the Role
Oversee day-to-day 1099 and W2 onboarding workflows, partner with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. Seeking a highly organized, collaborative, and solutions-oriented individual passionate about identifying improvements, troubleshooting operational challenges, and contributing to a purpose-driven organization focused on mental healthcare accessibility.
Responsibilities
- Oversee and support the day-to-day operations for both 1099 and W2 workflows.
- Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in onboarding platforms.
- Ensure efficient onboarding processes, including smooth phase changes and contracting.
- Guarantee smooth provider maintenance processes, such as providers' account changes.
- Learn, document, and execute all requirements related to onboarding.
- Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians.
- Report on enrollment trends within the funnel.
- Identify areas of improvement, bugs, product gaps, and operational bottlenecks.
- Troubleshoot bottlenecks and blockages in the flow and reach out to stakeholders for assistance.
- Be an active participant and problem solver in recurrent meetings.
- Perform other related duties as assigned.
Requirements
- 1 - 2 years of customer-facing experience required.
- Experience (or strong interest) in working in a fast-paced environment.
- Attention to detail.
Location
- Remote (Eastern Time)
Work Type
- Remote First Environment
Experience Level
- 1 - 2 years
Education Level
- BA/BS degree preferred
Salary/Compensations
- $50,000 - $60,000/yr
Benefits
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend
- Flexible PTO
- Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member
- Access to a friends and family discount
About the Company
- Talkspace is the world’s leading online therapy company, serving over 2 million users.
- Mission: To change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
- Transforming the way patients find the right care provider.
- Network of licensed, accredited, and board-certified clinicians increasing access to mental health.
- Dedicated to making quality mental healthcare accessible to all.
Equal Opportunity
- Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
- Encourages applications even if not meeting every qualification or having a nontraditional path.
- Individuals seeking employment are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.