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About the Role
The Security Officer is responsible for maintaining a safe, secure, and professional environment for museum visitors, restaurant patrons, staff, vendors, and contractors at the Freeman Alley entrance. This role involves monitoring activity, overseeing patron flow, and ensuring compliance with security and operational procedures, requiring excellent customer service, situational awareness, and communication skills.
Responsibilities
- Staff and monitor Freeman Alley entrance during assigned hours.
- Maintain a welcoming and courteous presence while enforcing security policies.
- Resolve routine issues professionally and escalate concerns when necessary.
- Provide professional assistance and directions to museum visitors and restaurant patrons.
- Assist with crowd management and maintain orderly patron movement during restaurant operating hours.
- Observe and report suspicious behavior, security concerns, safety hazards, and policy violations.
- Monitor for visible signs of intoxication or disorderly conduct among patrons at the entrance and respond per restaurant/museum policy.
- Coordinate with restaurant management on refusal of entry or removal of intoxicated or disruptive individuals.
- Respond appropriately to incidents, disturbances, emergencies, and visitor concerns.
- Remain present at Freeman Alley entrance and ensure doors are secured upon closing of restaurant.
- Assist with evacuation of the entrance and immediate area during emergencies, consistent with Fire Guard (F-03) responsibilities.
- Prepare incident, activity, and observation reports.
- Document unusual occurrences, safety concerns, and operational deviations.
- Immediately report significant incidents and procedural violations to Security Supervisors and the Director of Security.
- De-escalation is the primary response to conflict; this role is not expected to physically restrain patrons except to protect life safety. Physical altercations should be handled by contacting the Security Supervisor and, if warranted, NYPD.
- Communicate with the Security Supervisor and Security console using a two-way radio.
Requirements
- Ability to stand and/or patrol for the full duration of a shift.
- Ability to work at a semi-outdoor entrance exposed to weather (heat, cold, rain, wind) for extended periods.
- High school diploma or equivalent.
- Valid New York State Security license.
- Valid FDNY F03 license.
- Previous security, hospitality, or customer service experience preferred.
- Ability to remain calm and professional under pressure.
- Strong verbal and written communication skills.
- Excellent observation and decision-making abilities.
- Ability to work independently and as part of a team.
- Basic computer proficiency and report-writing skills.
- All candidates hired must be vaccinated with the COVID vaccine.
Skills
- Customer service
- Situational awareness
- Communication
- Observation
- Decision-making
- De-escalation
- Report-writing
Location
- New York
Work Type
- Full-Time
Experience Level
- Previous security, hospitality, or customer service experience preferred
Education Level
- High school diploma or equivalent
- Valid New York State Security license
- Valid FDNY F03 license
Salary/Compensations
- $22/hour
Benefits
- Medical
- Dental
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Reimbursement Program through the Difference Card
- Commuter Benefits Program through the Difference Card
- Voluntary Short Term Disability Plan
- Long-Term Disability
- Life Insurance
- Retirement Plan
- Other voluntary benefits
- 15 days of paid time off
- 8 sick days off
- 13 holidays off
About the Company
- The New Museum's mission is 'New Art, New Ideas.' Founded in 1977, it has been a leader among contemporary art museums for over 40 years, respected internationally for its risk-taking curatorial program. It is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices. The museum's permanent building at 235 Bowery was designed by SANAA. Since its opening, over 4 million people have visited or attended programs and events.
Equal Opportunity
- The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and does not discriminate against staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job.
- The New Museum provides reasonable accommodation to candidates with disabilities.