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About the Role
Samsung Ads is seeking confident individuals for a strategic Customer Success Manager position to support the Sales team and drive revenue growth. This role involves partnering with Sellers on key accounts, providing seamless end-to-end support, and achieving successful renewal rates. The ideal candidate will have a strong understanding of the advertising industry across digital and programmatic platforms.
Responsibilities
- Align directly with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights & reports.
- Drive incremental sales revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review.
- Communicate upcoming campaigns, requirements, and KPI guidance to internal product and operations teams.
- Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
- Maintain strong knowledge of the Samsung Ads platform and offerings to serve as a resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific client objectives and goals.
- Educate and guide clients on best practices, onboard new clients, and proactively address areas for improvement.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Requirements
- 5+ years working in an organization supporting the Advertising Sales function, specifically within an Account Management role.
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building.
- Attention to detail, ability to multitask, and strong organizational skills.
- Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and ability to present during meetings.
- Deep understanding of the digital advertising space, with knowledge of the programmatic landscape.
Skills
- Customer service
- Campaign performance
- Renewal rate achievement
- Digital advertising
- Programmatic platforms
- Sales support
- RFP responses
- Media planning
- Post-sale campaign management
- Campaign insights
- Reporting
- Upsell strategies
- Campaign performance analytics
- Consultative selling
- Launch timeline management
- Communication
- Troubleshooting
- Optimization
- AI-powered advertising campaigns
- Machine learning modeling
- Client goal alignment
- Best practices development
- Client recommendations
- Marketing collaboration
- Client education
- Client onboarding
- Financial understanding
- MMP attribution measurement
- Presentation skills
Location
- NY
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $110,000 - $135,000
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance (after 6 months)
- Paid Time Off
- Student Loan Program (after 6 months)
- Wellness Incentives
About the Company
- Samsung Ads leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers.
- We partner with brands, agencies, and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross-device solution.
- Samsung’s unique first-party data helps brands connect to their audience across desktop, mobile, tablets, and Smart TVs.
- The Samsung Ad platform delivers high-quality audience targeting powered by first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
Equal Opportunity
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
- Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.