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About the Role
The Marketing Operations Senior Coordinator plays a critical role in supporting firm practice leaders and lawyers, C-suite, and other marketing team members to support all aspects of the firm's webinars and similar marketing activities focused on showcasing the firm's thought leadership and brand differentiators in the marketplace. This role will be responsible for webinar intake, planning, promotion, and execution. This position requires an agile self-starter with accomplished critical thinking skills and can demonstrate excellent attention to detail. To be successful in this role, this position can prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment. As a member of the Marketing Operations team, you would drive operational excellence and collaboration throughout the MBD department in support of firm priorities. You will collaborate closely with the Senior Manager of Marketing Operations to execute tactically complex, cross-department and interdepartmental initiatives that require strategic coordination and collaboration.
Responsibilities
- Serves as a liaison for webinar support, including driving webinar execution by joining planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed.
- Prioritizes competing deadlines, anticipates client needs, and proactively troubleshoots to deliver accurate and valuable services on time.
- Provides support to the firm’s webinar programs using strong organizational skills and attention to detail, including cross-functional coordination for logo placements, branded content creation, and presence during webinars.
- Utilizes company resources to complete tasks.
- Assists in compiling presentations, key metrics, and reports for leadership.
- Utilizes ServiceNow to track workflow; InterAction and MS Dynamics for CRM; and the Zoom webinar platform.
- Assists with day-to-day requests such as bio updates, reports, and research in accordance with SLA turnaround times.
- Actively participates in lawyer meetings as requested or appropriate.
- Performs other duties as assigned.
Requirements
- Must know how to do and manage firm webinars.
- Ability to prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment.
- Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
- Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
- Provide timely, accurate, and quality work product.
- Successfully meet deadlines, expectations, and perform work duties as required.
- Foster positive work relationships.
- Comply with all firm policies and practices.
- Engage in both physical and sedentary activity, including working at a computer for extended periods, participating in digital/virtual conference calls, and attending meetings.
- Ability to work under pressure and manage competing demands in a fast-paced environment.
- Perform all other duties, tasks or projects as assigned.
- Embrace and uphold firm values.
Skills
- Webinar operations and marketing
- Zoom or other webinar platforms
- ServiceNow (plus)
- Project management
- Organization skills
- Attention to detail
- Ability to adhere to strict and moving deadlines
- Relationship building with internal and external contacts, practice and firm leaders
- MS Word/Excel/PowerPoint, particularly CoPilot
Location
- Chicago
- Atlanta
- Baltimore
- Boston
- Dallas
- Houston
- Miami
- Philadelphia
- Phoenix
- Raleigh
Work Type
- Hybrid work schedule
- Hybrid work arrangement
Experience Level
- 3 years’ experience in marketing and/or business development in a law firm or business professional environment
- Webinar experience required
- Project management experience required
Education Level
- Bachelor’s Degree in Marketing, Communications, Business or related field
Salary/Compensations
- $34.08 - $48.74 per hour
Benefits
- Medical/dental/vision insurance
- 401(k)
About the Company
- DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Equal Opportunity
- DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.