Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Global Head of Client Implementation & Billing Services, MD - State Street Investment Management role.

Rezi rewrites your resume against State Street's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Global Head of Client Implementation & Billing Services, MD - State Street Investment Management posting at State Street — free, in seconds.

About the Role

State Street Investment Management is seeking a Global Head of Client Implementation & Billing Services to lead global client onboarding, billing services, and operational transformation within the COO Client Experience (CX) Technology and Business Services organization. This role is crucial for evolving client implementation and billing services across people, process, technology, and operating models to ensure timely onboarding, accurate billing, and a high-quality client experience.

Responsibilities

Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation, remediation, and operational controls.
Define and execute the global operating model and transformation roadmap, driving consistency, scalability, efficiency, accountability, and end-to-end ownership.
Partner with CX Platform and other technology teams to define business requirements and priorities for client implementation, workflow, data, and billing platforms.
Drive adoption of AI, automation, and workflow solutions to accelerate client implementation, improve billing accuracy, reduce manual work, and strengthen controls.
Build and develop a high-performing global team with clear accountability and performance expectations.
Partner with senior stakeholders across CX, COO, CCG, Investments, Finance, Legal, Compliance, and Technology to deliver strong client experience and business outcomes.
Support broader CX strategy, business blueprint, and operating-model transformation initiatives.

Requirements

15+ years of financial services experience, including significant leadership experience in asset management, client implementation, billing, client operations, or related functions.
10+ years in senior leadership roles with responsibility for complex operations and/or global teams.
Experience designing global operating models and leading large-scale transformation.
Experience leading client implementation and billing operations, risk, controls, and remediation.
Experience partnering with technology teams to deliver workflow, data, billing, or client-service platforms.
Strong understanding of AI and automation and their application to operational processes.
Proven ability to influence senior stakeholders and lead high-performing global teams.

Skills

Strong knowledge of asset management, client implementation, billing operations, fee structures, data, risk, and controls.
Strong operational leadership with experience in client implementation, billing operations and managing complex global service organizations.
Strategic and transformative leadership with the ability to translate vision into execution.
A strong pro-AI mindset and willingness to rethink traditional operating models and processes.
Ability to balance operational excellence, controls, and transformation.
Strong executive communication, stakeholder management, and influencing skills.
A collaborative, outcome-oriented approach to building and leading global teams.
Strong understanding of AI and automation and their application to operational processes.

Location

Primary location specified

Work Type

Full-time

Experience Level

Senior leadership
15+ years of financial services experience
10+ years in senior leadership roles

Education Level

Undergraduate degree required
Advanced degree preferred

Salary/Compensations

$170,000 - $252,500 Annual

Benefits

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans

About the Company

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.